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1TB Hitachi hard drive not detected on computer
Hello,
I recently got an Alienware laptop, i love it, but I have been running into some issues since i got it and now its really starting to bug me that they are still happening. I was hoping they were just simple windows 10 bugs that would be resolved in an update but it appears that is not so.
One of the major issues is that it I cannot see my SATA HDD in devices and drives window. It only shows up about 50% of my log-ins. The biggest problem with this is that Steam and all my games are installed on that hard drive so they all show up as the black white paper icons and they cannot be used. A restart so far has always fixed that but it’s becoming a bit irritating to be constantly doing this.
this is what happens if i click on it:
Please point me in the right direction. I’ve tried updating drivers but this doesn’t seem to have solved it. Could this be a hardware issue?
Computer:
Alienware 17 R3
Processor: Intel (R) Core(TM) i7-6700HQ CPU @ 2.60GHz 2.59 GHz
Installed Memory: 8.00 GB
System Type: 64-bit OS, x64 based processor
Hard Drive: Samsung 128 GB (Samsung SSD CM871 M.2 2280 128GB
Hard Drive: 1TB Hitachi (HGST HTS721010A9E630) *this is the one that doesn’t show up all the time
Let me know if you need more information.
Alienware - Rodrigo
7 Technologist
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February 15th, 2016 07:00
Hi,
Is your system running the latest Bios firmware (version 1.2.7)? Click here for the download link.
M-Gavo13
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February 15th, 2016 12:00
Just checked. Yes I am running 1.2.7
M-Gavo13
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February 18th, 2016 10:00
It came with the system
Alienware - Rodrigo
7 Technologist
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February 18th, 2016 10:00
Hi,
Thanks for confirming this. It could be a hardware issue, did the 1TB hard drive come with this system or you bought it separately?
Alienware - Rodrigo
7 Technologist
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February 19th, 2016 09:00
Hi,
Thanks for confirming this. Send me your Service Tag for hardware assistance.
M-Gavo13
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February 19th, 2016 16:00
Alienware - Rodrigo
7 Technologist
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February 25th, 2016 09:00
Hello,
I’m sorry about that, I meant to say in a Private Message, since it’s your private account data.
M-Gavo13
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February 26th, 2016 19:00
Oops...my bad.
So how do we proceed? Any preliminary ideas on what this issue may be caused by?
Thanks by the way for sticking with me all this time. All my other questions I have asked here were never answered and forgotten. You are by far the best help I have gotten so far. It's much appreciated.
Alienware - Rodrigo
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March 1st, 2016 08:00
Hi,
Send me your Service Tag in a PM. To do this, click on my name first, then look for the "Send private message" option on the top right side of the page. Also, try running an ePSA/Diagnostic test on the system to check the main hardware components, click here to view a Dell article that explains how to run this test. Let us know if you receive any errors.
tmp815
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November 5th, 2016 18:00
Hi, was this ever resolved? I believe I am running into the same issue with my alienware 17 r3. Got it about a month ago ran steam library from hgst hts721010a9e630 and after running ePSA and intel rapid storage technology, both say there is an error or is at risk.
M-Gavo13
20 Posts
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November 6th, 2016 16:00
Yeah for me, reseating the hard drive fixed the issue. You have to find the service manual for it if you don't feel comfortable doing it on your own. All you do is disconnect the connections of the hard drive and reconnect it. That alone fixed my issues