Resolving a PCIe NVMe M.2 SSD Ubuntu or Kubuntu Installation Problem on your Dell Computer

Users have encountered the following symptoms when trying to install Ubuntu on their Dell computers. These symptoms occur when using either the Dell OS recovery tool (if Ubuntu came preinstalled) or the standard .

• The Dell and Canonical diagnostics all pass
• The SSD is detected in the Basic Input Output System (BIOS), which is set to Advanced Host Controller Interface (AHCI) with Secure Boot disabled.
• The installation stops responding when reading from the International Organization for Standardization (ISO) operating system install media.
• This happens with all three methods 'Try Ubuntu without installing', 'Install Ubuntu' and 'Original Equipment Manufacturer (OEM) Install'.
• Installing to a Hard Disk Drive works on the same computer with no issues.

If you are not experiencing these symptoms, check the following articles for more information:

• Ubuntu Frequently Asked Questions

1. Turn on your computer and access the BIOS.

   On most Dell computers, you can press the F2 key at the Dell Splash Screen to boot directly to the BIOS. (Always follow the on-screen instructions.)

2. Go to the Serial ATA (SATA) Operation category and select the RAID On option.

3. Save the changes, and the computer reboots.

4. Connect the Linux installation media and boot to the media to start the operating system installation.

   On most Dell computers, you can press the F12 key at the Dell Splash Screen to boot to an on-screen boot menu. Use the cursor keys to select the correct option for your media type and press the Enter key.

5. Follow the steps in the following Dell Knowledge Base article to complete the installation:

   • How to Install Ubuntu Linux on your Dell Computer

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