PowerVault ME5: How to Generate an Access Key and Pin to Enable SupportAssist

Once SupportAssist is enabled, PowerVault ME5 administrators have access to the following services:

1. Information alerts about availability of updated controller module firmware and or disk drive firmware for your PowerVault ME5. This is available to all support contract types.
2. The ability to send support bundle to Dell technical support agents. This is available to all support contract types.
3. Proactive case creation if hardware faults (for example, disk failure) This service requires an active ProSupport or ProSupport Plus contract. 
4. Access to the CloudIQ service so you can monitor the status and performance of the ME5 using a web browser or smartphone app. This service requires an active ProSupport or ProSupport Plus contract. For more information, see Dell CloudIQ: A Detailed Review

Procedure

1. Go to Dell Support/support and log in to your account. If the account is a validated business account, a black check beside your username is seen.   

If the checkmark beside the username is yellow or green, see Dell article 21768: How to Register for Access to Dell Technologies Online Support or Upgrade an Existing Account contact Dell Technical Support for assistance to generate an access key. 

2. Once you have logged into the Dell Support/support, enter your PowerVault ME5 service tag or select your PowerVault ME5 model from the product listings.  

3. In the Overview tab, under Quick links, click the Generate Access key. 

Figure 1: Dell support page   

4. Enter your PowerVault ME5 system service tag and pick from the list to proceed and Create PIN. 

If you receive the message "We could not find the site you were searching, please verify if you have access to the site.", contact Dell Technical Support for assistance. This message typically occurs when an account from a company that does not own the asset is used to try to generate the access key. To resolve this, the administrator from the company responsible for day to day management of the asset should register the account as shown in Dell article 21768: How to Register for Access to Dell Technologies Online Support or Upgrade an Existing Account. 

Figure 2: Generate Access key.

5. Create a Four-digit numeric PIN. Make a note of this number. It is required later. 

Figure 3: Enter PIN

6. Click Generate Access Key. When you click Done, the access key is sent to your email address.

Figure 4: Send Access key by email.

7. You receive an email from 

You can now go to enable SupportAssist and CloudIQ support on your PowerVault ME5 using PowerVault Manager or the ME5 command-line interface. 

Contact Dell Technical Support for assistance generating the access key. 

Figure 5: Sample key