Updating the BIOS on Dell Systems With BitLocker Enabled

Table of Contents:

1. Updating BIOS BitLocker Enabled
2. Updated BIOS and BitLocker is showing an error.
3. Solution

1. Updating BIOS with BitLocker

When updating the BIOS on a system with BitLocker < Enabled > be aware of the below.

2. BIOS revisions causing an issue with BitLocker

BIOS revisions listed below have been found to cause an error with BitLocker where it will not enable/resume when the Trusted Platform Module (TPM) is in TPM 2.0 mode. If you have recently updated your system BIOS to the version below. Update again to the new version available on Dell Support Site to resolve the issue.

3. Solution

Method One: The easiest solution is to suspend BitLocker before updating the BIOS.

1. Click Start

2. Go to Control Panel > System and Security > BitLocker Drive Encryption

3. Select Suspend Protection (you may be prompted to select yes to confirm this).

    

4. You can now update the BIOS (latest can be downloaded from the Dell Support Website).

5. See this Video Guide for help on updating the system BIOS.

6. Or article How to update the BIOS on a Dell System

7. After BIOS updated you can then Resume Protection

Method Two: Edit group policy for BitLocker.

1. Click Start. In the Search box, type gpedit.msc and press Enter.

   Note: The system user must have administrator right to edit group policy.

2. Local Computer Policy should be displayed, and options for Computer Configuration and User Configuration. 

3. Under Computer configuration, click Administrative Templates.

4. Open Windows Components. Click BitLocker Drive Encryption folder.

5. In the right pane, click Configure TPM Platform Validation Profile.

6. Double-click the Require additional authentication at startup policy. Set the policy for Disabled.

7. Click Apply, then OK. Restart the system.

8. Once the BIOS is updated, repeat these steps and Reenable BitLocker.

Method Three: Edit group policy for BitLocker.

1. Click Start. In the Search box, type services and press Enter

2. Scroll down and double-click BitLocker Disk Drive Encryption Service.

3. Under General Tap on the open window, next to Start up type click the drop-down box (manual) the select Disable

4. Under Services Status, click Stop.

   

Recommended Articles

Here are some recommended articles related to this topic that might be of interest to you.

• How to Successfully Update the TPM Firmware on your Dell Computer
• Using scripting or automation for TPM firmware updates from Dell
• TPM Option Is Missing in the System BIOS Setup Latitude, Precision, or XPS
• How to Troubleshoot and Resolve Common Issues with Trusted Platform Module (TPM) and BitLocker
• Automatic Windows Device Encryption or BitLocker on Dell Computers