How to Gather VM-Support or VC-Support Logs Using Command Line Interface

Steps to Gather Logs:

1. Log in with SSH to the ESXi host.

2. Run the vm-support command to create a vm-support log bundle.
   
   

   Gather command completed.
   
   

• Confirm that log bundle is created with the name that is displayed at the command execution. In this article, "/var/tmp/esx-KCC2-2019-02-27--01.31.tgz" is the log bundle name.

• Log in to the ESXi host using SCP, and copy the created vm-support log bundle to your machine.

• Send the copied vm-support log bundle to Dell Technical Support.

How to Gather vc-support logs:

1. Log in with SSH to the vCSA.

2. Since it logs in to the Appliance Shell in default, run the shell.set --enabled True command and shell command to launch the Bash.
   
   

3. Run the vc-support -l command to create a vc-support log bundle.

   

   Gather command completed.
   
   

• Confirm that the log bundle is created with the name that is displayed at the command execution. In this article, "/storage/log/vc-vcsa65u2.altmine.local-2019-02-27-02.02-47743.tgz" is the log bundle name.

• Log in to the vCSA using SCP, copy the created vc-support log bundle to your machine.

  If you use WinSCP as an SCP tool, run the chsh -s /bin/bash root command to change the vCSA default shell to the Bash shell and use WinSCP (run in step 2 after the Bash launched).
  If you return the default shell to the Appliance Shell, run the chsh -s /bin/appliancesh root command.

• Send the copied vc-support log bundle to Dell Technical Support.