CloudIQ Health Score in MyService360
Sommaire: Learn how the MyService360 services analytics dashboard integrates the CloudIQ Health Score into the Install Base views. This streamlines services and product health management by IT admins using the MyService360 and CloudIQ portals. Verify supported products by portal and access helpful CloudIQ resources. ...
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Instructions
Introduction to CloudIQ - AIOps for Intelligent IT Infrastructure Insights
CloudIQ is the AI and machine learning-powered, proactive monitoring, and predictive analytics, cloud-based application for the Dell product portfolio. The CloudIQ portal helps you:
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Reduce risk with proactive health scores, performance impact and anomaly detection, and workload contention analysis.
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Plan ahead with short-term capacity full prediction, long-term capacity forecasting, and capacity anomaly detection.
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Improve productivity with a single portal that proactively monitors and predictively analyzes your Dell infrastructure.
For CloudIQ access, Dell systems must have ProSupport and ProSupport Plus service coverage. CloudIQ supports a broad range of Dell products for IT infrastructure and, from this list, the following product categories are also supported in the MyService360 experience: Eligible storage, storage area network, data protection, hyperconverged, and converged systems.
CloudIQ Health Score in MyService360
MyService360 is a personalized cloud-based dashboard that simplifies complex datasets for support and services into actionable intelligence. Move seamlessly from real-time analytics and data visualizations across your complex infrastructure, to online self-service, and an end-to-end service history for Dell products. Learn more and get resources at MyService360 Knowledge Center.
MyService360 displays the CloudIQ Health Score in INSTALL BASE within the table views for Connectivity. This is for the Dell systems that are supported and enabled in both the MyService360 and CloudIQ portals.
The CloudIQ Health Score range for monitored systems is displayed in MyService360 as follows:
- Good: 95-100 (Green)
- Fair: 71-94 (Yellow)
- Poor: 0-70 (Red)
Figure 1: Example of CloudIQ Health Score column in an Install Base view.
CloudIQ leverages a suite of advanced analytics to determine the proactive Health Score for a system. Users can quickly identify the systems at highest risk in their environment. This is a number ranging from 100 to 0, with 100 being a perfect Health Score, and assesses up to five categories; Components, Configuration, Capacity, Performance, and Data Protection. The details of the issues in each category that make up the Health Score can only be found in the CloudIQ dashboard. Learn more in the CloudIQ white paper.
From your MyService360 view, you can click the Good, Fair, or Poor status message to launch your CloudIQ dashboard in a separate browser tab. You are shown the Health tab for the specific Dell system in your CloudIQ view where you can find more details.
MyService360 may also display the following messages when a Health Score is unavailable:
| Message displayed in the CloudIQ Health Score column |
Potential reasons and actions |
| Validate CloudIQ Connection |
|
| More Information |
The Dell system is:
|
Figure 2: Messages displayed in MyService360 when CloudIQ Health Score is not available.
Resources for CloudIQ
You can find detailed technical information to help you onboard the following products to the CloudIQ portal.
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Connectrix B-Series switches running FOS version 8.2.1a or later; and Connectrix MDS Series switches running NX-OS 8.2(2) or later, except for NX-OS v8.3(1) CloudIQ: General procedures to onboard Connectrix switches to CloudIQ.
NOTE: Only FOS and NX-OS versions that are listed in the E-Lab Navigator are supported.
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Converged systems running VxBlock Central version 2.5 or later CloudIQ General procedures to onboard Converged Systems to CloudIQ.
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Dell Unity storage systems Dell Unity: General procedures to onboard Unity arrays to CloudIQ.
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Isilon systems running OneFS versions 8.2.x PowerScale CloudIQ: General Procedures to Onboard PowerScale to CloudIQ.
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PowerEdge systems that are monitored by OpenManage Enterprise version 3.7 or later CloudIQ: General Procedures to Onboard PowerEdge Systems to CloudIQ.
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PowerFlex systems running version 3.6.x or later, and PowerFlex Manager version 3.7 or later CloudIQ: General Procedures to Onboard PowerFlex Systems to CloudIQ.
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PowerMax and VMAX Enterprise systems that are managed by using Unisphere version 9.0.1.6 or later CloudIQ: VMAX, VMAX3, VMAX All Flash, and PowerMax Onboarding Overview/PowerMax with Cybersecurity Onboarding
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PowerProtect DD series systems running DDOS version 7.4.0.5 or later CloudIQ: General procedures to onboard PowerProtect Data Domain into CloudIQ.
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PowerProtect Data Manager systems running PowerProtect Data Manager version 19.1 or later CloudIQ: General procedures to onboard PowerProtect Data Manager into CloudIQ.
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PowerScale systems running OneFS version 9.0.0.0 or later PowerScale CloudIQ: General Procedures to Onboard PowerScale to CloudIQ.
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PowerStore systems running PowerStoreOS version 1.0.0.0.5.109 or later CloudIQ: PowerStore Onboarding Overview, Cybersecurity Onboarding
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PowerSwitch systems running OS10 version 10.5.3 or later CloudIQ: General Procedures to Onboard PowerSwitch Systems to CloudIQ.
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PowerVault ME4 Series systems running firmware version GT280R004-01 or later CloudIQ: General procedures to onboard PowerVault ME Series arrays to CloudIQ.
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PowerVault ME5 Series systems CloudIQ: General procedures to onboard PowerVault ME Series arrays to CloudIQ.
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SC Series storage systems running version 7.3 or later General procedures to onboard SC Series arrays to CloudIQ.
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VxRail systems running VxRail version 4.5.215 or later, 4.7.001 or later, or 7.0.000 or later CloudIQ: General procedures to onboard VxRail into CloudIQ.
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XtremIO systems running version 6.2.1 or later General procedures to onboard XtremIO arrays to CloudIQ.
In addition,
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In CloudIQ, Performance anomaly content only displays for Dell PowerMax, PowerStore, PowerVault ME Series, SC Series, Unity, VMAX, and XtremIO systems. Capacity anomaly content only displays for Dell PowerMax, PowerVault ME Series, Unity, and VMAX systems.
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CloudIQ displays Connectrix switches, and APEX Data Storage Services, Converged, Dell Isilon, PowerFlex, PowerMax, PowerProtect DD series, PowerProtect Data Manager, PowerScale, PowerStore, Unity, VMAX, VxRail, and XtremIO systems based on the SiteID as defined in the Install Base. PowerVault ME Series, PowerSwitch, and SC Series systems are not available in the Install Base.
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When PowerVault ME Series and PowerSwitch systems are added, CloudIQ creates a default site for the system using its Service Tag, with a prefix of Site-. Subsequent users from the same company who add that same PowerVault ME Series systems are added as users with site visibility to that site.
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When a user adds an SC Series system, CloudIQ creates a default site for the system using its serial number, with a prefix of Site-. Subsequent users from the same company, who add that same SC Series system, are added as users with site visibility to that site.
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Other resources:
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CloudIQ Overview Video: A demo of CloudIQ dashboard capabilities
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CloudIQ White Paper: A detailed guide to using CloudIQ to proactively monitor and troubleshoot Dell systems.
Produits touchés
Converged Infrastructure, VxBlock and Vblock Systems, Hyper-converged Systems, VxRail, PowerProtect Data Manager Appliance, Connectrix, Connectrix, Connectrix B-Series, Connectrix D-Series, Connectrix MDS-Series, Connectrix B-Series
, Connectrix MDS-Series, CloudIQ, Isilon, PowerMax, VMAX, XtremIO, Dell EMC Unity, CloudIQ, CloudIQ for PowerSwitch, Connectrix, Connectrix B-Series Hardware, Connectrix B-Series Software, Connectrix D-Series Hardware, Connectrix MDS-Series Firmware, Connectrix MDS-Series Hardware, Connectrix MDS-Series Software, PowerProtect Data Manager, Isilon, Isilon InsightIQ, Isilon IQ-Series, Isilon NL-Series, PowerScale OneFS, Isilon S-Series, Isilon Switches, Isilon X-Series, PowerProtect Data Manager Software, PowerMax, PowerMax Engine, PowerProtect Software, Dell EMC Unity Family, Dell EMC Unity Hybrid, VMAX, VMAX Series, VMAX3 Series, VxBlock and vBlock Systems Series, VxRail Appliance Family, VxRail Appliance Series, VxRail G Series Nodes, VxRail D Series Nodes, VxRail E Series Nodes, VxRail Gen2 Hardware, VxRail P Series Nodes, VxRail S Series Nodes, VxRail Software, VxRail V Series Nodes, XtremIO Family, XtremIO X1, XtremIO X2
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Propriétés de l’article
Numéro d’article: 000206380
Type d’article: How To
Dernière modification: 24 avr. 2023
Version: 8
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