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PowerEdge: How To Export SupportAssist with a Controller Log Using the Lifecycle Controller

Resumen: This article provides information about exporting the Tech Support Report (TSR), SupportAssist (SA) Collection, and the RAID controller log using the Lifecycle Controller. This article is valid for Dell PowerEdge servers using iDRAC8 and 9. ...

Este artículo se aplica a Este artículo no se aplica a Este artículo no está vinculado a ningún producto específico. No se identifican todas las versiones del producto en este artículo.
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Instrucciones

For log creation using the integrated Dell Remote Access Controller (iDRAC), see Dell article, Export Dell SupportAssist Collection and RAID Controller Log using iDRAC7 + 8.
 

Note:
  • iDRAC7 firmware must be at least version 2.10.10.10 to offer the option of creating a RAID controller log.
  • Since iDRAC firmware version 2.30.30.30, the former Tech Support Report is called SupportAssist Collection
  • USB driver must be FAT-32 format for the Lifecycle Controller to recognize it.

Steps:

  1. Boot the server and press F10 to enter the Lifecycle Controller.
  2. Select Hardware Diagnostics from the list on the left and select Export SupportAssist collection as shown below.

Hardware diagnostics

Figure 1: Hardware Diagnostics

 

  1. This takes you to the Terms and Conditions screen, check the box to Agree then click Next at the bottom of the screen.
    Terms and Conditions
    Figure 2: Terms and Conditions

     

  2. Be sure to select Hardware and RAID Controller Logs (or operating system and Application Data if needed), then click Next at the bottom of the screen.
    Log Selection
    Figure 3: Log Selection

     

  3. Insert a USB drive (FAT-32 format) or select the appropriate Network Share and enter the location data. Click Next at the bottom of the screen and Finish to complete the process.
    Log Export
    Figure 4: Log Export



    Sample Network Share configuration using CFS
    Figure 5: Sample Network Share configuration using CFS



    Sample Network Share configuration using NFS
    Figure 6: Sample Network Share configuration using NFS

     

Note: Click Test Network Connection to verify if the Lifecycle Controller UI can connect to the IP address that is provided. By default, it pings the Gateway IP, DNS server IP, host IP, and Proxy IP. Dependent on your configuration, the Network Share name may be the corresponding IP address.

Error Messages

  • Error message when there is a failure in retrieving the selected report data
Error message in retrieving the selected report data
  • Error message when Lifecycle Controller is unable to connect to the network share

Error message when Lifecycle Controller is unable to connect to the network share

  • Error message when the export fails because you have provided an invalid folder name or the USB drive is not found

Error message when the export fails for an invalid folder name or the USB drive is not found

  • Error message when the export fails because there is not enough space to copy to the USB drive

Error message when the export fails because not enough space to copy to the USB drive

  • Error message when the export fails because the USB drive is read-only

Error message export fails because the USB drive is read-only

 

This video how to export a SupportAssist collection and a RAID controller log from the LCC and to save it onto a USB:


Productos afectados

iDRAC8, iDRAC9, Lifecycle Controllers

Productos

OEMR R240, OEMR R250, OEMR XE R250, OEMR R260, OEMR XE R260, OEMR R340, OEMR R350, OEMR XE R350, OEMR R360, OEMR XE R360, OEMR R440, PowerEdge XR2, OEMR R450, OEMR R540, OEMR R550, OEMR R5500, OEMR R640, OEMR XL R640, OEMR R6415, OEMR R650 , OEMR R650xs, OEMR R6515, OEMR R6525, OEMR R660, OEMR XL R660, OEMR R660xs, OEMR R6615, OEMR R6625, OEMR R740, OEMR XL R740, OEMR R740xd, OEMR XL R740xd, OEMR R740xd2, OEMR R7415, OEMR R7425, OEMR R750, OEMR R750xa, OEMR R750xs, OEMR R7515, OEMR R7525, OEMR R760, OEMR R760xa, OEMR R760XD2, OEMR XL R760, OEMR R760xs, OEMR R7615, OEMR R7625, OEMR R840, OEMR R860, OEMR R940, OEMR R940xa, OEMR T140, OEMR T150, OEMR T340, OEMR T350, OEMR T360, OEMR T440, OEMR T550, OEMR T640, OEMR XL T640, OEMR XL R240, OEMR XL R340, OEMR XL R660xs, OEMR XL R6615, OEMR XL R6625, OEMR XL R760xs, OEMR XL R7615, OEMR XL R7625, OEMR XR4000r, OEMR XR4000w, OEMR XR4000z, OEMR XR4510c, OEMR XR4520c, OEMR XR5610, OEMR XR7620, OEMR XR8000r, OEMR XR8610t, OEMR XR8620t, PowerEdge SC1420, PowerEdge SC1425, PowerEdge SC1430, PowerEdge SC1435, PowerEdge XE 4__, PowerEdge XL 5133-4, PowerEdge C1100, PowerEdge C2100, PowerEdge C410X, PowerEdge C5000, PowerEdge C5125, PowerEdge C5220, PowerEdge C5230, PowerEdge C6100, PowerEdge C6105, PowerEdge C6145, PowerEdge C6220, PowerEdge C6220 II, PowerEdge C8000, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440, PowerEdge R450, PowerEdge R540, PowerEdge R550, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R670, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R770, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T40, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, PowerEdge XE2420, PowerEdge XE 5__, PowerEdge XE 5__-2, PowerEdge XE 51__-2 (ATI Mach64), PowerEdge XE7100, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE8545, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4000r, PowerEdge XR4000w, PowerEdge XR4000z, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8000r, PowerEdge XR8610t, PowerEdge XR8620t, PowerEdge SC 420, PowerEdge SC 430, PowerEdge SC 440 ...
Propiedades del artículo
Número del artículo: 000130772
Tipo de artículo: How To
Última modificación: 31 oct. 2024
Versión:  12
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