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Fingerprint Reader Does Not Work on Latitude or Precision Laptops After Windows Update

Summary: This article provides information about the error occurs with fingerprint reader or sensor when attempting to use the fingerprint to log in.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

The fingerprint reader or sensor may not work correctly or an error message may show on the login screen. The issue occurs after a Windows Update.

Affected Platforms:

  • Latitude 3000 Series
  • Latitude 5000 Series
  • Latitude 7000 Series
  • Latitude 9000 Series
  • Precision Laptops
Note: Only laptops with installed fingerprint readers are impacted.

Cause

Broadcom released the current ControlVault driver versions to the Windows Update catalog. Those package installers included a digital signature that expired on September 26, causing an incomplete install of the package.

Resolution

Impacted ControlVault driver was demoted from the Windows Update catalog.

  1. Download the latest Dell ControlVault Driver and Firmware from the Dell Drivers & Downloads page.
    • For Latitude 5x50, 5440, 7x50, 9450 2-in-1 and Precision 3480, 3x90, 3x91, and 5x90:
      • Download the latest Dell ControlVault3 Driver and Firmware (6.0.47.93 or later).
    • For all other Latitude and Precision laptops (See Compatible Systems section on the driver page):
      • Download the latest Dell ControlVault3 Driver and Firmware (5.14.15.22 or later).
  2. Follow the instruction from the installer to install the driver. To download and install the firmware, reference How to Download and Install Dell Drivers.
  3. Restart the computer to apply changes. See if the issue is resolved.

Affected Products

Dell Pro 13 Premium PA13250, Latitude 7030 Rugged Extreme Tablet, Latitude 7200 2-in-1, Latitude 7210 2-in-1, Latitude 7220EX Rugged Extreme Tablet, Latitude 7220 Rugged Extreme Tablet, Latitude 5300 2-in-1, Latitude 5300, Latitude 5310 2-in-1 , Latitude 5310, Latitude 5320, Latitude 5330, Latitude 5340, Latitude 7300, Latitude 7310, Latitude 7320, Latitude 7320 Detachable, Latitude 7330, Latitude 7330 Rugged Extreme, Latitude 7340, Latitude 9330, Latitude 5400, Latitude 5401, Latitude 5410, Latitude 5411, Latitude 5421, Latitude 5430 Rugged, Latitude 5431, Latitude 5440, Latitude 7400 2-in-1, Latitude 7400, Latitude 7410, Latitude 7420, Latitude 7430, Latitude 7440, Latitude 9410, Latitude 9420, Latitude 9430, Latitude 9440 2-in-1, Latitude 5500, Latitude 5501, Latitude 5510, Latitude 5511, Latitude 5520, Latitude 5521, Latitude 5530, Latitude 5531, Latitude 5540, Latitude 7520, Latitude 7530, Latitude 9510, Latitude 9520, Latitude 7640, Latitude 5420, Latitude 5430, Precision 3470, Precision 3480, Precision 5470, Precision 3540, Precision 3541, Precision 3550, Precision 3551, Precision 3560, Precision 3561, Precision 3570, Precision 3571, Precision 3580, Precision 3581, Precision 7540, Precision 7550, Precision 7560, Precision 5680, Precision 7670, Precision 7680, Precision 7740, Precision 7750, Precision 7760, Precision 7770, Precision 7780 ...
Article Properties
Article Number: 000231671
Article Type: Solution
Last Modified: 07 Jan 2025
Version:  5
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