Industry-wide Issue with Intel Core 13th and 14th Generation i5, i7, and i9 Processors

This issue may affect Dell and Alienware desktop, tower, and workstation computers.

Identified Intel processors may encounter unstable applications, Windows blue screen errors, or the computer may stop responding.

To find out if your computer is identified as having the Intel Core 13th and 14th generation desktop processor, check your service tag at www.dell.com/support. A banner displays only if your computer has been identified as having the processor.

The Intel processors involved include:

13th Generation Intel Core

• i5-13600K
• i5-13600KF
• i7-13700
• i7-13700F
• i7-13700K
• i7-13700KF
• i9-13900
• i9-13900F
• i9-13900K
• i9-13900KF

14th Generation Intel Core

• i5-14600K
• i7-14700
• i7-14700F
• i7-14700K
• i7-14700KF
• i9-14900
• i9-14900F
• i9-14900K
• i9-14900KF

Dell models with affected processors:

• ChengMing 3910/3911
• Inspiron 3020 Desktop
• Inspiron 3020 Small Desktop
• Inspiron 3030 Desktop
• Inspiron 3030 Small Desktop
• OptiPlex All-In-One 7410
• OptiPlex All-in-One Plus 7410
• OptiPlex All-in-One 7420
• OptiPlex All-in-One Plus 7420
• OptiPlex Micro 7010
• OptiPlex Micro Plus 7010
• OptiPlex Micro 7020
• OptiPlex Micro Plus 7020
• OptiPlex Small Form Factor 7010
• OptiPlex Small Form Factor Plus 7010
• OptiPlex Small Form Factor 7020
• OptiPlex Small Form Factor Plus 7020
• OptiPlex Tower 7010
• OptiPlex Tower Plus 7010
• OptiPlex Tower 7020
• OptiPlex Tower Plus 7020
• Precision 3260 Compact
• Precision 3260 XE Compact
• Precision 3280 Compact
• Precision 3280 XE Compact
• Precision 3460 Small Form Factor
• Precision 3460 XE Small Form Factor
• Precision 3660 Tower
• Precision 3660 XE Tower
• Precision 3680 Tower
• Precision 3680 XE Tower
• Vostro 3020 Small Desktop
• Vostro 3020 Tower Desktop
• Vostro 3030 Desktop
• Vostro 3030 Small Desktop

Alienware and XPS with affected processors:

• Alienware Aurora R15
• Alienware Aurora R16
• XPS 8960

Intel has stated that the issue is caused by elevated operating voltage stemming from a microcode algorithm resulting in incorrect voltage requests to the processor. For Intel’s statement, see: July 2024 Update on Instability Reports on Intel Core 13th and 14th Gen Desktop Processors.

Intel delivered a microcode update that Dell engineering has incorporated into computer BIOS updates for all identified computer models. These BIOS updates posted to the Dell Support Website August 16, 2024 and September 26, 2024 to maintain stability of the processors. Dell highly recommends updating your computer to the latest BIOS containing the updated Intel microcode.

For more information about how to update the BIOS of your computer, reference Dell BIOS and UEFI Updates.

If your computer experiences blue screens or application crashes after updating to the latest BIOS, Contact Dell Technical Support for assistance in troubleshooting and diagnosing your computer.