SupportAssist for Home PCs not able to Launch from MyDell
Summary: This article provides more information about SupportAssist for Home PCs v4.0 not being able to be launched from the MyDell v3.1 and later application.
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Affected Products:
- SupportAssist for Home PCs v4.0 or Later
- MyDell v3.1 and later
When attempting to open SupportAssist for Home PCs from MyDell, it takes you to a web page that says Something went wrong - we have trouble loading your requested page. Go back and try again.
Steps to re-create:
- Launch MyDell
- Click on Applications
Figure 1: (English Only) Click on Applications
- Click Launch next to SupportAssist
Figure 2: (English Only) Click on Launch next to SupportAssist
- SupportAssist attempts to open using the default web browser.
Figure 3: (English Only) SupportAssist for Home PCs opening in web browser
- The error is displayed in the web browser: Something went wrong We had trouble loading your requested page. Go back and try again.
Figure 4: (English Only) SupportAssist error message
Cause
MyDell is the cause of the issue.
Resolution
Work Around:
- Launch SupportAssist directly from Windows.
- Open SupportAssist from the Start Menu
This will be resolved with the next version of MyDell v3.2.1 (expected in February 2024).
Affected Products
SupportAssist for Home PCs, MyDellArticle Properties
Article Number: 000221251
Article Type: Solution
Last Modified: 30 Jan 2025
Version: 3
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