Incorrect AC Adapter Power Shows in BIOS When Connect to Dell Performance Dock WD19DC or WD19DCS
Summary: Incorrect AC Adapter power shows in the BIOS when battery capacity is low when connected to Dell Performance Dock - WD19DC or Dell Performance Dock - WD19DCS. This occurs while using a dual USB-C cable on some XPS and Precision laptops. ...
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
When booting BIOS while using a dual USB-C cable connected to the docking station, if the battery is lower than 10% the battery information shows 15W under AC adapter (Figure 1).
Figure 1: AC Adapter shows 15W
Affected Platforms:
- Dell Performance Dock - WD19DC
- Dell Performance Dock - WD19DCS
- XPS 17 9710
- XPS 17 9720
- XPS 17 9730
- Precision 5760
- Precision 5770
Cause
Not applicable
Resolution
The following steps resolve the AC adapter error.
- Insert one USB-C connector into the USB port (Figure 2).
Figure 2: First USB-C connector - Insert the second USB-C connector into the USB port (Figure 3).
Figure 3: Second USB-C connector
Affected Products
Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Precision 5760, Precision 5770, XPS 17 9710, XPS 17 9720, XPS 17 9730Article Properties
Article Number: 000217571
Article Type: Solution
Last Modified: 11 Sep 2023
Version: 1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.