Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
Sign In Create an Account Premier Sign In Dell Financial Services Partner Program Sign In
Contact Us

Your Dell.com Carts

SUSE: How to Generate a Supportconfig Log Bundle in SUSE Linux Enterprise Server

Summary: This article explains how to generate a supportconfig log bundle for SUSE Linux Enterprise Server (SLES).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

The supportconfig log bungle collects various system logs, config files, and command output from a SUSE or SLES Linux system. It is a standardized way to collect diagnostic information from the operating system for investigation by Dell domain engineers and Linux vendor support.

In SUSE Linux Enterprise Server, the 'supportutils' package provides the 'supportconfig' command.

To verify package installation:

# rpm -q supportutils
supportutils-3.1.21-150300.7.35.15.1.noarch

If for some reason the 'supportutils' package is not installed, it can be installed using 'zypper install supportutils':

# zypper install supportutils

To generate a supportconfig log bundle, run as root:

# supportconfig

The log bundle (and its associated checksum file) is typically be saved in /var/log/. Older versions of SLES may save to a different location, but it is specified in the command output:

Example:
# ls /var/log/scc*
/var/log/scc_leap15-1.local.net_230509_1258.txz
/var/log/scc_leap15-1.local.net_230509_1258.txz.md5

Once generated, the user may require copying the log bundle to a local system. Usually, users use an SCP utility such as 'WinSCP' to copy or download the file. This only requires SSH access to the server.

See: https://documentation.suse.com/sles/15-SP6/html/SLES-all/cha-adm-support.htmlThis hyperlink is taking you to a website outside of Dell Technologies.

Affected Products

SUSE Linux Enterprise Server 15

Products

PowerEdge XR2, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge MX5016s, PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c , PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440, PowerEdge R450, PowerEdge R540, PowerEdge R550, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, PowerEdge XE2420, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge XR12, PowerEdge XR4510c, PowerEdge XR4520c ...
Article Properties
Article Number: 000217359
Article Type: How To
Last Modified: 01 Jan 2025
Version:  2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.