How to Collect Logs for Dell Supported Products

Follow the links below for a guide on how to generate support bundles per the products listed below.

Avamar Connectrix Linux Metro Node NetWorker Nutanix PowerEdge PowerEdge Chassis PowerEdge Modular PowerFlex PowerMax PowerProtect Appliance PowerProtect Data Manager PowerScale

PowerStore PowerSwitch PowerVault MD PowerVault ME PowerVault TL or ML               Red Hat Storage Center SUSE Ubuntu Unity VMware ESXi VMware vCenter VPLEX VxRail Manager

 

For instructions on how to upload logs to Dell consult these articles.

 

 

Avamar
Article 38395 | How to collect Dell System E-Support Tool (DSET) logs from an Avamar Datastore node
Article 40862 | How to collect information needed for troubleshooting Capacity Issues

Connectrix

Article 18926 | Connectrix: How to collect a switch log file with a PuTTY session, step by step 
Article 191330 | How do I Collect Tech-Support Logs From an MDS Switch? 
Article 121530 | Connectrix: How to collect Brocade SupportSave logs using SANnav, CLI and Brocade USB. 
Article 20604 | Connectrix Brocade B-Series: SANnav, How to collect technical support information from SANnav 

Linux

Article 217357 | How to generate a sosreport log bundle in Red Hat Enterprise Linux (RHEL)

Metro Node

Article 197436 |  How to collect logs from Metro Node

NetWorker

Article 4080 | NetWorker: Log Files and Locations
Article 22799 | NetWorker: How to Use the NSRGet NetWorker Data Collection Tool
Article 205241 | NetWorker: How To Collect ddfs.info log from Data Domain 

Nutanix

Article 118710 |  Dell Nutanix: How to collect logs for XC Series

PowerEdge

Article 130772 | Export SupportAssist Collection and RAID Controller Log through PowerEdge Lifecycle Controller 
Article 126308 | Export a SupportAssist collection using iDRAC9 
Article 126803 | Export a SupportAssist Collection over iDRAC7 and iDRAC8 
Article 126422 | How to Export the PERC Controller Log using OpenManage Server Administrator - OMSA 
 

PowerEdge Chassis

Article 63818 | How to generate enclosure logs for PowerEdge M1000e, VRTX, and FX2 enclosures 
Article 131248 | How to view and extract logs from MX7000 using OME–Modular 
  

PowerEdge Modular

Article 144809 | How to create a RAC Dump or Dumplog from a VRTX or M1000e
Article 177943 | How to collect the logs from a VRTX Shared PERC 
Article 145191 | How to Collect Logs for VRTX Switch R1-2210 and R1-2401 
Article 131248 | How to view and extract log from MX7000 using OME–Modular 
Article 63818 | How to generate enclosure logs for PowerEdge M1000e, VRTX, and FX2 enclosures 
Article 126803 | Export a SupportAssist Collection over iDRAC7 and iDRAC8 
Article 126308 | Export a SupportAssist collection using iDRAC9 

PowerFlex

Article 182487 | PowerFlex: Collecting get_info logs from Gateways fails with - Error: The log file in node x.x.x.x was not found running command.LogCollectionCommand.
Article 203573 | PowerFlex: How To Collect PowerFlex Manager Platform (PFMP) And PFMP Installer Support Data 
 

PowerMax

Article 19664 | Primary Solution: How to gather host logs, Grabs, and Reports
 

PowerProtect Appliance

How to collect Logs-Bundle for an Integrated Data Protection Appliance (IDPA)

PowerProtect Data Manager

Article 21925 | Data Domain: How to gather TSR logs on PowerProtect DD3300, DD6900, DD9400, DD9900, and DP4400
Article 195595 | How to export logs for a specific Job
Article 188424 | Gathering logs for Troubleshooting

PowerScale

Article 191340 | Video KB: How to collect and upload Isilon logs and send to Technical Support. 
Article 195255 | PowerScale: Isilon: OneFS - How to Collect PCAPs for NDMP Traffic 
  

PowerStore

Article 133407 | PowerStore: How to generate and collect various logs from PowerStore 
Article 151997 | PowerStore: How to connect to and collect support materials from an unconfigured system 
    

PowerSwitch

Article 132936 | How to generate and collect Support bundles in DELL EMC Networking OS10 Switches
Article 212428 | Dell Networking SONiC How to generate and collect Tech-Support
  

PowerVault MD

Article 127694 | How to gather Support Information - MD32xx + MD34xx + MD36xx + MD38xx (SAS + I + f) 
Article 132420 | MD3000 or MD3000i: How to collect diagnostic logs? 
Article 141824 | Pulling logs from MD3060e using serial for SDS solutions. 
Article 126422 | How to Export the PERC Controller Log using OpenManage Server Administrator - OMSA 
Article 205910 | Dell Modular, Storage, and Tape-Backup How To's collection 
Article 124703 | Gather Support Information - MD3000(I) 
  

PowerVault ME

Article 196715 | PowerVault ME5: How to collect PowerVault support logs 
Article 120519 | PowerVault: How to Collect support logs for ME4 models 
   

PowerVault TL or ML

Article 139718 | TL2000 or TL4000: How to collect the tape library and drive diagnostic logs "DumpAll" for troubleshooting.
Article 132557 | TL1000: How to collect the tape library diagnostic logs? 
Article 178137 | How to Collect Logs for Dell PowerVault Systems 
Article 132419 | PowerVault ML6000: How-to collect the tape library logs (Snapshot).
Article 205910 | Dell Modular, Storage, and Tape-Backup How To's collection 
Article 144433 | How to create a log with IBM Tape Diagnostic Tool (ITDT)
Article 144289 | How to test Quantum Drives and create a Drivelog with xTalk
Article 144521 | How to create a Library dump (Servicedump) from a PowerVault 124T using the web interface
Article 132557 | TL1000: How to collect the tape library diagnostic logs
Article 144343 | How to create a Library dump (Servicedump) from a TL2000/TL4000 tape library using the web interface
Article 144326 | How to create a drive from a TL2000/TL4000 tape library using the web interface
Article 144598 | How to export logs from a TL2000/TL4000 iSCSI Bridge
Article 132419 | PowerVault ML6000: How-to collect the tape library logs (Snapshot).
Article 142814 | How to collect Drive Log of an ML6000 Tape Library
Article 144939 | How to collect Library Log of an ML3 Tape Library
Article 128228 | How to collect the Drive Log of an ML3 Tape Library
  

Storage Center

Storage Manager 2020 R1 Admin Guide | Section: Manually Sending Diagnostic Data Using SupportAssist

  

SUSE

Article 217359 | SUSE: How to Generate a Supportconfig Log Bundle in SUSE Linux Enterprise Server
   

Ubuntu

Article 217358 | Ubuntu: How to generate a sosreport log bundle in Ubuntu Linux Server 
  

Unity

Support Video | How to Collect Unity Logs.
Article 22748 | Dell Unity: How To Gather The Necessary Information For A Unity Performance Analysis 

VMware ESXi

Article 18953 | VxRail: How to export a SupportAssist Collection (TSR) using iDRAC? 
Article 205322 | How to locate ESXi Drivers using the VMware Compatibility Guide and a SupportAssist Collection (TSR ZIP) 

VxRail Manager

Article 190671 | Dell VxRail: How to collect the VxRail Manager log bundle on VxRail 4.7.x and 7.x 

VPLEX

Article 192228 | How to collect NSX-T Log Bundles  

VMware vCenter

Article 192228 | How to collect NSX-T Log Bundles 
Article 191297 | How to Export logs from Dell EMC OpenManage Integration for VMware vCenter 
Article 194994 | How to collect vCenter Server Appliance Logs 
 

Uploading Logs

Once your system generates the logs, consult the articles below to send them to Dell support:
How to Share Log Files, Screenshots, and Error Messages with Dell using SR Online