Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
Sign In Create an Account Premier Sign In Dell Financial Services Partner Program Sign In
Contact Us

Your Dell.com Carts

Data Domain How to add / register a Data Domain to a ESRS gateway

Summary: Summary: This document details the steps to register/add a Data Domain System to the ESRS gateway.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

CLI:
  1. ssh/putty into the Data Domain System as sysadmin
  2. Check current configuration.
    1.  # support notification method show
    2. # support connectemc config show
  3. Register DD to ESRS
    1. # support connectemc device register <DDR IP>  esrs-gateway <the ESRS GW hostname>
      1. It will prompt for Service Link username and password. Customer’s support credentials can be used. (Same credentials when viewing the Dell support site)
      2. Example output:
# support connectemc device register 10.10.10.10 esrs-gateway myesrsgw01
Enter Service Link username: admin
Enter Service Link password: <nothing displayed as you type>

 

Device registered to ESRS gateway.
  1. After register succeeds check configuration again and set notification method to connectemc. 
    1. # support connectemc config show
Example output:
 # support connectemc config show
    ConnectEMC Configuration:
        ESRS gateway IP/hostname:    myesrsgw01
        Registered device IP(s):     10.10.10.10
# support notification method set connectemc
 # support notification method show

       
    1. Test connection 
      1.  # support connectemc test
Example output:
# support connectemc test
    Sending test message through ConnectEMC...
    Test message successfully sent through ConnectEMC.

         

    GUI:
    1. Maintenance > Support > Configure Channel
    1. Select “Secure Remote Services”
    1. Input ESRS hostname and select a DD IP
    1. Enter Service Link credentials (Same credentials when viewing the Dell support site)
    2. Register complete

    If you run into any errors throughout this process, please capture the error and open a Service Request with Support.

    Affected Products

    Data Domain
    Article Properties
    Article Number: 000197719
    Article Type: How To
    Last Modified: 15 Dec 2022
    Version:  5
    Find answers to your questions from other Dell users
    Support Services
    Check if your device is covered by Support Services.