Article Number: 000185190
USB Keyboard and Mouse on WD19 Docks Not Functioning after System Running Ubuntu Resumes from Suspend
Summary: Dell Dock Station WD19/WD19S / WD19TB/WD19TBS / WD19DC/WD19DCS Latitude 5421, Precision 5560 and Precision 7760 with Ubuntu 20.04. USB keyboard and mouse which are connecting to dock no function after computer resuming from Suspend status. ...
Article Content
Symptoms
USB keyboard and mouse not functioning.
Cause
No Cause information.
Resolution
Update Ubuntu by following one of the following methods.
Upgrade Method 1:
- Open terminal on Ubuntu.
- Input following commands for Sudo apt updates (Figure 1 [English only]).
Figure 1 update commands - Input following commands for sudo apt upgrade (Figure 2 [English only]).
Figure 2 upgrade commands - Reboot.
Upgrade Method 2:
- Open Software Updater (Figure 3 [English only])
Figure 3 open Software Updater - The new patch is pushed automatically if there is a network.
- Click Install Now (Figure 4 [English only]).
Figure 4 install Software Updater - Reboot.
Article Properties
Product
Dell Dock WD19, Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Dell Dock – WD19S, Dell Thunderbolt Dock - WD19TB, Dell Thunderbolt Dock – WD19TBS
Last Published Date
07 Nov 2021
Version
2
Article Type
Solution