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PowerStore:PowerStore Manager ICW 或登录失败并显示错误:Service unavailable.Please retry in a few minutes.(0xE04040010004)

Summary: PowerStore Manager (UI) ICW 或登录失败并显示错误:Service unavailable.Please retry in a few minutes.(0xE04040010004)

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

如果使用服务端口执行初始配置向导 (ICW),用户可能会在“Cluster Details”步骤中看“Loading....”消息,该消息会持续一段时间。最终,UI 可能会显示“The required appliance was not found”或“Request timed out”。

这会阻止用户继续执行 ICW 和初始化系统。

无中断升级 (NDU) 或节点重新启动后,PowerStore Manager UI 无法访问(用户无法登录)。

尝试登录失败并显示错误: "Service unavailable. Please retry in a few minutes.(0xE04040010004)"

确定问题。
检查系统日志 (svc_journalctl)。

控制路径启动日志显示发现部署失败:
Aug 13 15:31:36 B control-path[82164]: 2020-08-13 15:31:36.745 [] [INFO] [com.emc.bedrock.config.ConfigManagerVerticle|vert.x-eventloop-thread-0]  Failed Verticle: Discovery : The source did not signal an event for 120000 milliseconds and has been terminated.

关于 /cyc_var/cyc_avahi_autoipd_address 的控制路径发现消息不存在:
Aug 13 17:58:38 B control-path[82164]: 2020-08-13 17:58:38.467 [] [ERROR] [com.emc.cyclone.contexts.discovery.applicationservices.AvahiConnector|vert.x-eventloop-thread-0]  File /cyc_var/cyc_avahi_autoipd_address does not exist. Aug 13 17:59:08 B control-path[82164]: 2020-08-13 17:59:08.467 [] [ERROR] [com.emc.cyclone.contexts.discovery.applicationservices.AvahiConnector|vert.x-eventloop-thread-0]  File /cyc_var/cyc_avahi_autoipd_address does not exist.

Avahi-autoipd(disc0) 持续报告过多冲突:
2020-08-13T17:56:51 B avahi-autoipd(disc0)[10910]: Received conflicting normal ARP packet. 2020-08-13T17:56:51 B avahi-autoipd(disc0)[10910]: Got too many conflicts, rate limiting new probes. 2020-08-13T17:57:52 B avahi-autoipd(disc0)[10910]: Received conflicting normal ARP packet.2020-08-13T17:57:52 B avahi-autoipd(disc0)[10910]: Got too many conflicts, rate limiting new probes. 2020-08-13T17:58:53 B avahi-autoipd(disc0)[10910]: Received conflicting normal ARP packet.2020-08-13T17:58:53 B avahi-autoipd(disc0)[10910]: Got too many conflicts, rate limiting new probes.

disc0 上没有绑定 IPv4 169.254/16 IP:
11: disc0@eno1: mtu 1500 qdisc noqueue state UP group default qlen 1000 link/ether ca:09:ba:cd:3d:17 brd ff:ff:ff:ff:ff:ff inet6 fe80::c809:baff:fecd:3d17/64 scope link valid_lft forever preferred_lft forever
 

Cause

UI 和 ICW 都依赖于控制路径(管理)发现服务。

控制路径 (CP) 发现服务依赖于 Avahi autoipd,后者将 169.254/16 IP 绑定到本地 disc0 接口作为本地链路。

Avahi autoipd 可能无法将 169.254/16 IP 绑定到 disc0,从而导致控制路径发现服务也失败。

Resolution

如果您发现此问题,请联系技术支持或您的授权服务代表,并引用此知识库文章 ID。

永久修复:
建议升级到 PowerStore 2.0.0.0 或更高版本,其中包含本文中讨论的问题的修复。

Affected Products

PowerStore
Article Properties
Article Number: 000184530
Article Type: Solution
Last Modified: 17 May 2023
Version:  8
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