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PowerStore：PowerStore Manager ICW 或登录失败并显示错误：Service unavailable.Please retry in a few minutes.(0xE04040010004)

Summary: PowerStore Manager (UI) ICW 或登录失败并显示错误：Service unavailable.Please retry in a few minutes.(0xE04040010004)

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Symptoms

如果使用服务端口执行初始配置向导 (ICW)，用户可能会在“Cluster Details”步骤中看“Loading....”消息，该消息会持续一段时间。最终，UI 可能会显示“The required appliance was not found”或“Request timed out”。

这会阻止用户继续执行 ICW 和初始化系统。

无中断升级 (NDU) 或节点重新启动后，PowerStore Manager UI 无法访问（用户无法登录）。

尝试登录失败并显示错误： "Service unavailable. Please retry in a few minutes.(0xE04040010004)"

确定问题。
检查系统日志 (svc_journalctl)。

控制路径启动日志显示发现部署失败： 
Aug 13 15:31:36 B control-path[82164]: 2020-08-13 15:31:36.745 [] [INFO] [com.emc.bedrock.config.ConfigManagerVerticle|vert.x-eventloop-thread-0]  Failed Verticle: Discovery : The source did not signal an event for 120000 milliseconds and has been terminated.

关于 /cyc_var/cyc_avahi_autoipd_address 的控制路径发现消息不存在： 
Aug 13 17:58:38 B control-path[82164]: 2020-08-13 17:58:38.467 [] [ERROR] [com.emc.cyclone.contexts.discovery.applicationservices.AvahiConnector|vert.x-eventloop-thread-0]  File /cyc_var/cyc_avahi_autoipd_address does not exist. Aug 13 17:59:08 B control-path[82164]: 2020-08-13 17:59:08.467 [] [ERROR] [com.emc.cyclone.contexts.discovery.applicationservices.AvahiConnector|vert.x-eventloop-thread-0]  File /cyc_var/cyc_avahi_autoipd_address does not exist.

Avahi-autoipd(disc0) 持续报告过多冲突： 
2020-08-13T17:56:51 B avahi-autoipd(disc0)[10910]: Received conflicting normal ARP packet. 2020-08-13T17:56:51 B avahi-autoipd(disc0)[10910]: Got too many conflicts, rate limiting new probes. 2020-08-13T17:57:52 B avahi-autoipd(disc0)[10910]: Received conflicting normal ARP packet.2020-08-13T17:57:52 B avahi-autoipd(disc0)[10910]: Got too many conflicts, rate limiting new probes. 2020-08-13T17:58:53 B avahi-autoipd(disc0)[10910]: Received conflicting normal ARP packet.2020-08-13T17:58:53 B avahi-autoipd(disc0)[10910]: Got too many conflicts, rate limiting new probes.

disc0 上没有绑定 IPv4 169.254/16 IP： 
11: disc0@eno1: mtu 1500 qdisc noqueue state UP group default qlen 1000 link/ether ca:09:ba:cd:3d:17 brd ff:ff:ff:ff:ff:ff inet6 fe80::c809:baff:fecd:3d17/64 scope link valid_lft forever preferred_lft forever
 

Cause

UI 和 ICW 都依赖于控制路径（管理）发现服务。

控制路径 (CP) 发现服务依赖于 Avahi autoipd，后者将 169.254/16 IP 绑定到本地 disc0 接口作为本地链路。

Avahi autoipd 可能无法将 169.254/16 IP 绑定到 disc0，从而导致控制路径发现服务也失败。

Resolution

如果您发现此问题，请联系技术支持或您的授权服务代表，并引用此知识库文章 ID。

永久修复：
建议升级到 PowerStore 2.0.0.0 或更高版本，其中包含本文中讨论的问题的修复。

Affected Products

PowerStore