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RecoverPoint for VMs: vRPA NDU replacement fails

Summary: NDU vRPA replacement failure from version 5.3 when vRPA2 is site control.

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Symptoms

NDU vRPA replacement fails.

From cluster logic on vRPA2:

2020/10/12 10:49:06.823 [https-openssl-nio-443-exec-7] (Base_5_1_CLAdapter.java:110) DEBUG - Checking connectivity...
2020/10/12 10:49:06.842 [https-openssl-nio-443-exec-7] (Base_5_1_CLAdapter.java:114) DEBUG - Got response from server, status code: 404, with message: null
2020/10/12 10:49:06.843 [https-openssl-nio-443-exec-7] (Base_5_1_CLAdapter.java:119) ERROR - isValidConnection - bad status code! failing connection...
2020/10/12 10:49:06.843 [https-openssl-nio-443-exec-7] (Base_5_1_CLAdapter.java:64) ERROR - initConnection - failed to reach RPA: xx.xx.xx.xx (down?)
2020/10/12 10:49:16.843 [https-openssl-nio-443-exec-7] (Base_5_1_CLAdapter.java:48) DEBUG - Connecting to rpa: xx.xx.xx.xx

 

Cause

 Deployer API from vRPA2 is using an obsolete endpoint on vRPA1.

Resolution

Workaround:
Before the NDU replacement, make vRPA1 the site control by rebooting vRPA2.

If the NDU replacement fails, make vRPA1 the site control by rebooting vRPA2 and retry the NDU replacement.

Resolution:
This issue is addressed in the RecoverPoint 5.3.1.

To determine whether an upgrade is appropriate for your environment, contact the Dell Technologies Customer Support Center or your service representative and reference this solution ID.

Affected Products

RecoverPoint for Virtual Machines
Article Properties
Article Number: 000180423
Article Type: Solution
Last Modified: 21 Nov 2023
Version:  5
Find answers to your questions from other Dell users
Support Services
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Article Properties
Article Number: 000180423
Article Type: Solution
Last Modified: 21 Nov 2023
Version:  5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.