iDRAC7 / iDRAC8 | iDRAC Unresponsive or Sluggish Performance

 

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Symptoms - Servers

• iDRAC web interface unresponsive/ sluggish/ times out loading pages.
• iDRAC fails to respond or disconnects SSH sessions.
• Lifecycle Controller Logs frequently logging PSU0800 events that are not associated with User initiated reboot of server or iDRAC.
  
   

Lifecycle Controller Logs reporting RAC0182 events due to Watchdog timeout.
 

#	Date	Error Code	Error Message
1	2019-03-23T15:40:38-0500	RAC0182	The iDRAC firmware was rebooted with the following reason: watchdog.
2	2019-03-23T15:39:18-0500	RAC0708	Previous reboot was due to a firmware watchdog timeout.

 

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Symptoms - Modular

On modular platforms,  the Chassis Management Controller (CMC) may report various System Health Warnings (SWC8619, CMC8526, CMC8527) from impacted modular blades within Chassis Management Controller Logs.
 

#	Date	Error Code	Error Message
1	Oct 23 01:14:41	st-m1000e-01	Severity: Warning, Category: Configuration, MessageID: SWC8619, Message: The Chassis Management Controller is unable to process data from the server in slot 1.
2	Oct 23 01:15:27	st-m1000e-01	Severity: Warning, Category: System Health, MessageID: CMC8526, Message: Unable to retrieve the server-1 CPU information.
3	Oct 23 01:15:27	st-m1000e-01	Severity: Warning, Category: System Health, MessageID: CMC8527, Message: Unable to retrieve the server-1 memory information.
4	Oct 23 01:32:45	st-m1000e-01	Severity: Warning, Category: System Health, MessageID: CMC8526, Message: Unable to retrieve the server-1 CPU information.
5	Oct 23 01:32:45	st-m1000e-01	Severity: Warning, Category: System Health, MessageID: CMC8527, Message: Unable to retrieve the server-1 memory information.

 

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Solution

Dell EMC iDRAC Engineering has identified a memory leak in an iDRAC kernel driver. Refer to release versions below for applicable fix. It is Dell EMC Engineering's recommendation to apply this urgent update at the earliest available update window. 

• iDRAC8 - 2.63.60.61 (Early May 2019)
• iDRAC7 - 2.63.60.62 (End of May 2019)

Step by Step instructions to update the iDRAC:

    1. Go to the Dell support site.
    2. Enter the Service Tag or manually select the model.
    3. Access the menu "Drivers and Downloads"
    4. Select iDRAC from the Category drop down
    5. Locate and download the latest iDRAC With Lifecycle controller update.
    6. Upload this file to the iDRAC's update and roll back section in order to update the firmware of the iDRAC's (iDRAC will require a reboot)
 
More infomation on how to update the iDRAC can be found How to a Remote Firmware Update with the iDRAC?
 

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Workaround:

Resetting iDRAC through in-band, out-of-band, or draining flea power will temporarily release the claimed memory space. 

 

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