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iDRAC7 / iDRAC8 | iDRAC Unresponsive or Sluggish Performance

Summary: Dell EMC PowerEdge servers with iDRAC 7 and iDRAC 8 may experience sluggish or reduced performance over time and eventually become unresponsive.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Dell EMC iDRAC 7/8 users may experience various issues managing their Dell EMC PowerEdge Servers through supported iDRAC management interfaces.

 


Symptoms - Servers

  • iDRAC web interface unresponsive/ sluggish/ times out loading pages.
  • iDRAC fails to respond or disconnects SSH sessions.
  • Lifecycle Controller Logs frequently logging PSU0800 events that are not associated with User initiated reboot of server or iDRAC.

     
# Date Error Code Error Message
1   2019-03-19T15:44:52-0500 PSU0800     Power Supply 2: Status = 0x00, IOUT = 0x0, VOUT= 0x0, TEMP= 0x0, FAN = 0x0, INPUT= 0x0.  
2  2019-03-19T15:44:51-0500  PSU0800   Power Supply 1: Status = 0x00, IOUT = 0x0, VOUT= 0x0, TEMP= 0x0, FAN = 0x0, INPUT= 0x0.  

Lifecycle Controller Logs reporting RAC0182 events due to Watchdog timeout.
 
# Date Error Code Error Message
1 2019-03-23T15:40:38-0500 RAC0182       The iDRAC firmware was rebooted with the following reason: watchdog.
2   2019-03-23T15:39:18-0500 RAC0708  

Previous reboot was due to a firmware watchdog timeout.

 

Symptoms - Modular

On modular platforms,  the Chassis Management Controller (CMC) may report various System Health Warnings (SWC8619, CMC8526, CMC8527) from impacted modular blades within Chassis Management Controller Logs.
 
# Date Error Code Error Message
1 Oct 23 01:14:41  st-m1000e-01 Severity: Warning, Category: Configuration, MessageID: SWC8619, Message: The Chassis Management Controller is unable to process data from the server in slot 1.
2  Oct 23 01:15:27 st-m1000e-01  Severity: Warning, Category: System Health, MessageID: CMC8526, Message: Unable to retrieve the server-1 CPU information.
3 Oct 23 01:15:27 st-m1000e-01 Severity: Warning, Category: System Health, MessageID: CMC8527, Message: Unable to retrieve the server-1 memory information.
4 Oct 23 01:32:45 st-m1000e-01 Severity: Warning, Category: System Health, MessageID: CMC8526, Message: Unable to retrieve the server-1 CPU information.
5 Oct 23 01:32:45 st-m1000e-01 Severity: Warning, Category: System Health, MessageID: CMC8527, Message: Unable to retrieve the server-1 memory information.
 

Solution

Dell EMC iDRAC Engineering has identified a memory leak in an iDRAC kernel driver. Refer to release versions below for applicable fix. It is Dell EMC Engineering's recommendation to apply this urgent update at the earliest available update window. 
  • iDRAC8 - 2.63.60.61 (Early May 2019)
  • iDRAC7 - 2.63.60.62 (End of May 2019)


Step by Step instructions to update the iDRAC:

    1. Go to the Dell support site.
    2. Enter the Service Tag or manually select the model.
    3. Access the menu "Drivers and Downloads"
    4. Select iDRAC from the Category drop down
    5. Locate and download the latest iDRAC With Lifecycle controller update.
    6. Upload this file to the iDRAC's update and roll back section in order to update the firmware of the iDRAC's (iDRAC will require a reboot)
 
More infomation on how to update the iDRAC can be found How to a Remote Firmware Update with the iDRAC?
 

Workaround:

Resetting iDRAC through in-band, out-of-band, or draining flea power will temporarily release the claimed memory space. 

 


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Cause

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Resolution

-

Affected Products

Poweredge FC430, Poweredge FC630, Poweredge FC830, PowerEdge M420, PowerEdge M520, PowerEdge M520 (for PE VRTX), PowerEdge M620 (for PE VRTX), PowerEdge M630, PowerEdge M630 (for PE VRTX), PowerEdge M820, PowerEdge M820 (for PE VRTX), PowerEdge M830 , PowerEdge M830 (for PE VRTX), PowerEdge R220, PowerEdge R230, PowerEdge R320, PowerEdge R330, PowerEdge R420, PowerEdge R430, PowerEdge R520, PowerEdge R530, PowerEdge R530xd, PowerEdge R620, PowerEdge R630, PowerEdge R720, PowerEdge R720XD, PowerEdge R730, PowerEdge R730xd, PowerEdge R820, PowerEdge R830, PowerEdge R920, PowerEdge R930, PowerEdge T320, PowerEdge T330, PowerEdge T420, PowerEdge T430, PowerEdge T630 ...
Article Properties
Article Number: 000142961
Article Type: Solution
Last Modified: 06 Oct 2021
Version:  5
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