iDRAC7 / iDRAC8 | iDRAC 無回應或效能遲緩

 

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症狀 - 伺服器

• iDRAC Web 介面沒有回應/遲緩/載入頁面逾時。
• iDRAC 無法回應或中斷 SSH 工作階段。
• 在 Lifecycle Controller 記錄中，經常紀錄與使用者進行重新啟動之伺服器或 iDRAC 無關的 PSU0800 事件。
  
   

由於監控程式逾時，Lifecycle Controller 記錄會報告 RAC0182 事件。
 

#	日期	錯誤代碼	錯誤訊息
1	2019-03-23T15:40:38-0500	RAC0182	iDRAC 韌體重新啟動的原因如下：監控程式。
2	2019-03-23T15:39:18-0500	RAC0708	Previous reboot was due to a firmware watchdog timeout.

 

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症狀 - 模組化

在模組化平台上，機箱管理控制器 (CMC) 可能會在機箱管理控制器記錄內回報多個受影響模組化刀鋒伺服器的多種系統執行狀況警告 (SWC8619、CMC8526、CMC8527)。
 

#	日期	錯誤代碼	錯誤訊息
1	Oct 23 01:14:41	st-m1000e-01	Severity: Warning, Category: Configuration, MessageID: SWC8619, Message: The Chassis Management Controller is unable to process data from the server in slot 1.
2	Oct 23 01:15:27	st-m1000e-01	Severity: Warning, Category: System Health, MessageID: CMC8526, Message: Unable to retrieve the server-1 CPU information.
3	Oct 23 01:15:27	st-m1000e-01	Severity: Warning, Category: System Health, MessageID: CMC8527, Message: Unable to retrieve the server-1 memory information.
4	Oct 23 01:32:45	st-m1000e-01	Severity: Warning, Category: System Health, MessageID: CMC8526, Message: Unable to retrieve the server-1 CPU information.
5	Oct 23 01:32:45	st-m1000e-01	Severity: Warning, Category: System Health, MessageID: CMC8527, Message: Unable to retrieve the server-1 memory information.

 

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解決方案

Dell EMC iDRAC 工程部門已發現 iDRAC 核心驅動程式中發生記憶體洩漏。如需適用的修正程式，請參閱以下發行版本。Dell EMC 工程部門建議您儘早套用此緊急更新。 

• iDRAC8 - 2.63.60.61 (2019 年 5 月初)
• iDRAC7 - 2.63.60.62 (2019 年 5 月底)

更新 iDRAC 的逐步說明：

    1.前往 Dell 支援網站。
    2.輸入產品服務編號或手動選取機型。
    3.存取「驅動程式與下載」功能表
    4.從下拉式功能表中選取「iDRAC」
    5.找到並下載最新的 iDRAC with Lifecycle Controller 更新。
    6.將此檔案上傳至 iDRAC 的「更新和回復」區段，以更新 iDRAC 的韌體 (需要重新開機 iDRAC)

如需更多關於如何更新 iDRAC 的資訊，請參閱如何透過 iDRAC 進行遠端韌體更新？
 

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因應措施：

透過頻內、頻外或排空微量電力重設 iDRAC，將暫時釋放經過要求的記憶體空間。 

 

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