iDRAC7 / iDRAC8 | iDRAC Unresponsive or Sluggish Performance
Summary:Dell EMC PowerEdge servers with iDRAC 7 and iDRAC 8 may experience sluggish or reduced performance over time and eventually become unresponsive.
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Dell EMC iDRAC 7/8 users may experience various issues managing their Dell EMC PowerEdge Servers through supported iDRAC management interfaces.
Symptoms - Servers
iDRAC web interface unresponsive/ sluggish/ times out loading pages.
iDRAC fails to respond or disconnects SSH sessions.
Lifecycle Controller Logs frequently logging PSU0800 events that are not associated with User initiated reboot of server or iDRAC.
#
Date
Error Code
Error Message
1
2019-03-19T15:44:52-0500
PSU0800
Power Supply 2: Status = 0x00, IOUT = 0x0, VOUT= 0x0, TEMP= 0x0, FAN = 0x0, INPUT= 0x0.
2
2019-03-19T15:44:51-0500
PSU0800
Power Supply 1: Status = 0x00, IOUT = 0x0, VOUT= 0x0, TEMP= 0x0, FAN = 0x0, INPUT= 0x0.
Lifecycle Controller Logs reporting RAC0182 events due to Watchdog timeout.
#
Date
Error Code
Error Message
1
2019-03-23T15:40:38-0500
RAC0182
The iDRAC firmware was rebooted with the following reason: watchdog.
2
2019-03-23T15:39:18-0500
RAC0708
Previous reboot was due to a firmware watchdog timeout.
Symptoms - Modular
On modular platforms, the Chassis Management Controller (CMC) may report various System Health Warnings (SWC8619, CMC8526, CMC8527) from impacted modular blades within Chassis Management Controller Logs.
#
Date
Error Code
Error Message
1
Oct 23 01:14:41
st-m1000e-01
Severity: Warning, Category: Configuration, MessageID: SWC8619, Message: The Chassis Management Controller is unable to process data from the server in slot 1.
2
Oct 23 01:15:27
st-m1000e-01
Severity: Warning, Category: System Health, MessageID: CMC8526, Message: Unable to retrieve the server-1 CPU information.
3
Oct 23 01:15:27
st-m1000e-01
Severity: Warning, Category: System Health, MessageID: CMC8527, Message: Unable to retrieve the server-1 memory information.
4
Oct 23 01:32:45
st-m1000e-01
Severity: Warning, Category: System Health, MessageID: CMC8526, Message: Unable to retrieve the server-1 CPU information.
5
Oct 23 01:32:45
st-m1000e-01
Severity: Warning, Category: System Health, MessageID: CMC8527, Message: Unable to retrieve the server-1 memory information.
Solution
Dell EMC iDRAC Engineering has identified a memory leak in an iDRAC kernel driver. Refer to release versions below for applicable fix. It is Dell EMC Engineering's recommendation to apply this urgent update at the earliest available update window.
iDRAC8 - 2.63.60.61 (Early May 2019)
iDRAC7 - 2.63.60.62 (End of May 2019)
Step by Step instructions to update the iDRAC:
1. Go to the Dell support site. 2. Enter the Service Tag or manually select the model.
3. Access the menu "Drivers and Downloads"
4. Select iDRAC from the Category drop down
5. Locate and download the latest iDRAC With Lifecycle controller update.
6. Upload this file to the iDRAC's update and roll back section in order to update the firmware of the iDRAC's (iDRAC will require a reboot)