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Inspiron 7500, 7501, or Vostro 7500 Systems May Not Display Properly on USB-C Monitors

Summary: Information about using USB-C monitors with Inspiron 7500, 7501, or Vostro 7500 systems and video not showing correctly.

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Symptoms

This article contains information about USB-C monitors not showing video correctly when connected to an Inspiron 7500, 7501 or Vostro 7500 system.

DisplayPort 1.2 Support

Inspiron 7500, 7500, and Vostro 7500 systems only support the DisplayPort (DP) 1.2 specification through the USB-C port. If you connect a DP 1.4 monitor, it may not display video correctly and cause the system to hang.

Solution

To resolve this behavior, you must set the monitor to the DP 1.2 setting before connecting it to the system.

If you have further questions about this article, contact Dell Technical Support.

Affected Products

Inspiron 7500, Inspiron 7501, Vostro 7500