How to Safe List Files in Dell Threat Defense
Summary: Files may be safe listed in Dell Threat Defense by following these instructions.
Symptoms
Note:
- As of May 2022, Dell Threat Defense has reached End of Maintenance. This product and its articles are no longer updated by Dell. For more information, reference Product Life Cycle (End of Support / End of Life) Policy for Dell Data Security. If you have any questions on alternative articles, either reach out to your sales team or contact endpointsecurity@dell.com.
- Reference Endpoint Security for additional information about current products.
A Dell Threat Defense administrator may choose to safe list files to:
- Prevent third-party conflicts.
- Resolve performance issues.
- Clear false positives.
This article discusses how to safe list files in Dell Threat Defense.
Affected Products:
Dell Threat Defense
Affected Operating Systems:
Windows
Mac
Cause
Not applicable.
Resolution
To safe list a file:
- From a web browser, go to the Dell Threat Defense administration console at:
- North America: https://dellthreatdefense.cylance.com/Login
- Europe: https://dellthreatdefense-eu.cylance.com
- Asia Pacific: https://dellthreatdefense-au.cylance.com
- North America: https://dellthreatdefense.cylance.com/Login
- Log in to the Dell Threat Defense administration console.
- In the console, click the Settings tab.
- In Settings, click the Global List tab.
- Click the Safe tab.
- Files may be safe-listed for:
- Executables
- Scripts
Click the appropriate file type.
- Click Add File.
- In the Add File to Safe List menu:
- Populate the file’s SHA256.
- Optionally, add the file’s MD5.
- Optionally, add the File name.
- Select the appropriate Category for the file.
- Populate a Reason for safe listing the file.
- Click Submit.
Note:
- For more information, reference How to Identify a File's SHA-256 Hash for Anti-Virus and Malware Prevention Applications.
- The examples that are used in the screenshot will differ in your environment.
- Click Add Script.
- In the Add Script to Safe List menu:
- Populate the file’s SHA256.
- Optionally, add the File name.
- Populate a Reason for safe listing the file.
- Click Submit.
Note:
- For more information, reference How to Identify a File's SHA-256 Hash for Anti-Virus and Malware Prevention Applications.
- The examples that are used in the screenshot will differ in your environment.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
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