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NVP vProxy:虚拟机备份失败,并显示“snapshot has already been deleted or has not been completely created”

Summary: 虚拟机备份失败,并显示“snapshot has already been deleted or has not been completely created”

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

  • 使用 NVP vProxy 应用装置执行的虚拟机备份报告以下错误:
YYYY-MM-DDTHH:mm:SSZ ERROR: Request to remove snapshot 'snapshot-#####' on VM 'VM_NAME' was rejected by vCenter 'VCENTER_NAME': ServerFaultCode: The object 'vim.vm.Snapshot:snapshot-#####' has already been deleted or has not been completely created

Cause

此虚拟机的数据存储区中有旧的快照文件。

Resolution

ProxyHC 实用程序可用于清理剩余的磁盘和快照。 

要在 VMware 中执行手动清理,请执行以下操作:
  1. 登录到 vSphere Web Client。
  2. 右键单击虚拟机并选择 Snapshots-Delete> All Snapshots
  3. 右键单击虚拟机,然后选择 Snapshots-Consolidate>
  4. 选择 Datastores 选项卡并浏览到虚拟机的目录,检查是否有任何快照文件。如果任何快照文件驻留在此处,请将其删除。
  5. 如果没有找到快照,但问题仍然存在,则尝试从 VMware 创建快照。
注意:如果虚拟机正在执行应用程序一致性备份 (MSVMAPPAGENT),请执行停顿快照;否则,请执行非停顿快照。
  1. 重复步骤 2-4 以确保删除快照文件。
  2. 运行备份。

在虚拟机备份开始时,vProxy 请求 vCenter 为虚拟机创建快照,在备份结束时发送删除快照的请求。vCenter Server 创建、管理、删除快照文件。如果此问题仍然存在或在上述任何步骤中遇到错误,请联系 VMware 支持以获得帮助。

Affected Products

NetWorker

Products

NetWorker
Article Properties
Article Number: 000172495
Article Type: Solution
Last Modified: 27 Sept 2023
Version:  3
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