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How to Troubleshoot Dell Inkjet Printers

Summary: This article provides general troubleshooting steps and links to articles designed for your Inkjet printer.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

No Symptoms Information is Available.

Cause

No Cause Information is Available.

Resolution

Table of Contents:

  1. Printer Troubleshooting Steps and Procedures
  2. Dell Inkjet Printer Driver Downloads, Set Up and Use Information, Maintenance Guides and Troubleshooting
  3. Operating System Compatibility with Dell Printers
  4. Obtaining and Installing Printer Drivers and Software
  5. Downloading and Viewing Printer Manuals

1. Printer Troubleshooting Steps and Procedures

NOTE: The following steps apply to all brands of printers.
  1. When connected by a USB cable, reseat both ends of the cable going from the computer to the printer.
     
  2. Restart the computer.
     
  3. Turn the printer off.
     
  4. Unplug the printer power cable from the AC outlet or surge protector and wait at least 30 seconds.
     
  5. Plug the printer power cord back into the AC outlet or surge protector.
     
  6. Turn the printer back on.
     
  7. Print a test page.
    (For instructions on how to print a test page from Windows, click the link below that corresponds to the Operating System that is installed on the computer.) (When the page prints successfully no further actions are required.)
     
  8. Make sure the desired printer is set as the default printer.
    1. Press and hold the Windows key Windows Key and then press the r key.
    2. In the Run box type, shell:PrintersFolder and then touch or click OK.
    3. Touch or click to highlight the desired printer.
    4. Touch and hold or right-click the desired printer.
    5. Touch or click Set as default printer.
      NOTE: When Set as default printer in not an option, it normally means the printer is already set as the default printer and usually has a check mark next to it.
  9. For networked printers (connected by a wireless or wired network and not a USB cable) make sure the computer is on the network and the printer portal settings and IP address are correct. (For instructions on how to make sure the computer is on the network and the printer portal settings and IP address are correct, click the link below that corresponds to the Operating System that is installed on the computer.)  
  10. Run the Printer troubleshooter to diagnose and automatically correct any printer spooler issues. For more information, refer to the Dell Knowledge Base article How to Resolve Printer Spooler Errors.
     
  11. Print a test page.
    (For instructions on how to print a test page from Windows, click the link below that corresponds to the Operating System that is installed on the computer.) (When the page prints successfully no further actions are required.)
     
  12. Perform a System Restore to a time when the printer was working.
    For instructions on how to perform a System Restore, refer to Dell Knowledge base article:
    NOTE: When the printer still does not work successfully proceed to step 13.
     
  13. Uninstall the printer driver, download and install the latest printer driver.

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2. Dell Inkjet Printer Driver Downloads, Set Up Information  
  Maintenance Guides and Troubleshooting Steps

NOTE: If you are looking for Windows 11, Windows 10, or Windows 8(8.1) drivers for your printer, and it is not listed as having any, some or all of the printer functionality may still work with windows 11, Windows 10, or Windows 8 using a older printer driver.

For instructions on downloading and installing an older printer driver in Windows 11, Windows 10, or Windowes 8(8.1) see the Dell Knowledge Base article Installing Printer Drivers From a Previous Version of Windows

 
Printer a920
A920
 
 
 
Printer a940
A940
 
 
 
Printer a960
A960
 
 
 
Printer 725
725
 
 
 
Printer 810
810
 
 
 
Printer 922
922
 
 
 
Printer 924
924
 
 
 
Printer 926
926
 
 
 
Printer a928
928
 
 
 
Printer 942
942
 
 
 
Printer 944
944
 
 
 
Printer 946
946
 
 
 
Printer 948
948
 
 
 
Printer 962
962
 
 
 
Printer 964
964
 
 
 
Printer 966
966
 
 
 
Printer 968
968
 
 
 
Printer P513w
P513w
 
 
 
Printer 703w
P703
 
 
 
Printer P713w
P713w
 
 
 
Printer V105
V105
 
 
 
Printer V305w
V305
 
 
 
Printer V313w
V313w
 
 
 
Printer V505w
V505
 
 
 
Printer V515w
V515w
 
 
 
Printer V715w
V715w
 
 
 
Printer V525w
V525w
 
 
 
Printer V725w
V725w
 
 
 
 

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3. Operating System Compatibility with Dell Printers

This link takes you to the Dell Knowledge Base article that provides information on what Operating Systems are compatible with your printer.

Operating System Compatibility with Dell Printers

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4. Obtaining and Installing Printer Drivers and Software

This link takes you to the Dell Obtaining and Installing Printer Drivers and Software Knowledge Base article.

Obtaining and Installing Printer Drivers and Software

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5. Downloading and Viewing Printer Manuals

This link takes you to the Dell Manuals.

User Guides / Manuals.

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Affected Products

Dell 720 Color Printer, Dell 725 Personal Inkjet Printer, Dell 810 All In One Inkjet Printer, Dell A920 All In One Personal Printer, Dell 922 All In One Photo Printer, Dell 924 All-in-One Photo Printer, Dell 926 All In One Inkjet Printer , Dell 928 All In One Inkjet Printer, Dell A940 All In One Personal Printer, Dell 942 All In One Inkjet Printer, Dell 944 All In One Inkjet Printer, Dell 946 All In One Printer, Dell 948 All In One Printer, Dell 948w All In One Photo Printer, Dell A960 All In One Personal Printer, Dell 962 All In One Photo Printer, Dell 964 All In One Photo Printer, Dell 966 All In One Inkjet Printer, Dell 968 All In One Photo Printer, Dell 968w All In One Wireless Photo Printer, Dell J740 Personal Inkjet Printer, Dell P513w All In One Photo Printer, Dell P703w All In One Photo Printer, Dell P713w All In One Photo Printer, Dell Ink-Free Printer PZ310, Dell V105 All In One Inkjet Printer, Dell V305 All In One Inkjet Printer, Dell V305w All In One Wireless Inkjet Printer, Dell V313 All In One Inkjet Printer, Dell V313w All In One Wireless Inkjet Printer, Dell V505 All In One Inkjet Printer, Dell V505w All In One Wireless Inkjet Printer, Dell V515w All In One Wireless Inkjet Printer, Dell V525w All In One Wireless Inkjet Printer, Dell V715w All In One Wireless Inkjet Printer, Dell V725w All In One Wireless Inkjet Printer ...
Article Properties
Article Number: 000130802
Article Type: Solution
Last Modified: 22 mar 2024
Version:  11
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