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How to Get Support for CyberLink Products Sold at Dell

Summary: This article covers how to obtain support for CyberLink products sold directly through Dell.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Affected Products:

  • CyberLink PowerDVD
  • CyberLink Power Director
  • CyberLink Photo Director
  • CyberLink Media Suite Essentials
  • CyberLink Photoshop Elements
  • CyberLink Premier Elements

CyberLink develops a series of multimedia software that is available for purchase directly with a Dell computer or separately through Dell.com. CyberLink products that are purchased separately through Dell include only limited software support on:

  • Accessing the product
  • Activating the product

Self-Help Options

Most technical information can be found by referencing the Dell Knowledge Base.

To obtain support:

  1. Go to https://www.dell.com/support/home.
  2. To the right of the page, select Contact Us and then click either:
    • Contact Technical Support if you have a Dell service tag available.
    • Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.

Click Contact Us
Figure 1: (English Only) Click Contact Us

Note:
  • Service Tag is only available for CyberLink products that are purchased with a Dell computer. For more information, reference Locate your Service Tag or Serial Number.
  • If you are unable to locate the appropriate service tag, reach out to your sales agent for assistance.

Technical Support

  1. Click Enter service tag.

Identify your device
Figure 2: (English Only) Identify your device

  1. Type your Service Tag and then click Submit.

Enter your Service Tag and click Submit
Figure 3: (English Only) Enter your Service Tag and click Submit

  1. On prompt, select either International Support or Support in [REGION].

Choose your Region
Figure 4: (English Only) Choose your Region

Note:
  • [REGION] is based on the country or region that the product was purchased at.
  • Your [REGION] may differ from the above screenshot.
  1. From the drop-down menu, select Software and 3rd party applications and then click Next.

Select Software and 3rd party applications
Figure 5: (English Only) Select Software and 3rd party applications

  1. Select an available contact option.

Select Contact option
Figure 6: (English Only) Select contact option

Order Support

  1. Type your Order Number and then click Find My Order.

Click Find My Order
Figure 7: (English Only) Click Find My Order

  1. To the right of the page, click Contact Customer Support.

Contact Customer Support
Figure 8: (English Only) Click Contact Customer Support

  1. From the drop-down, select Missing or Wrong Items.

Select Missing or Wrong Items
Figure 9: (English Only) Select Missing or Wrong Items

  1. Select an available contact option.

Select contact option
Figure 10: (English Only) Select contact option

Note:
  • Contact options may differ by your region.
  • Reference this article (000188059) when contacting technical support.
Article Properties
Article Number: 000188059
Article Type: How To
Last Modified: 13 Jun 2024
Version:  15
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