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Avamar - Login failed to Avamar Installer (AVI) due to entering incorrect user

Summary: Avamar - Login failed to Avamar Installer (AVI) due to entering incorrect user.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Logging in to the Avamar Installer (AVI) interface fails with 
Login failed. Verify the username or password and try again

Login error

The user is logging in with root credentials. This should be the correct user.  
 
The /usr/local/avamar/var/mc/server_log/mcserver.log* file reports; 
INFO: [aviguiserv] doLogin: url is http://avaserver:7580/avi/service/security/login
Sep 28, 2016 12:51:20 PM com.avamar.avinstaller.service.SecurityService login
WARNING: User: root was not authenticated with MCS
Sep 28, 2016 12:51:22 PM com.avamar.avinstaller.service.SecurityService login
WARNING: User: root or password cannot be authenticated with local system

Cause

The wrong root user credentials were entered.

The correct root user for AVI is the Linux operating system root. In the example above, the AVI login interface was populated with the internal Avamar root superuser credentials.

Resolution

Enter the credentials for the Linux operating system root user and try again.

Additional Information

  1. Do not attempt to log in to AVI with any other user than the Linux operating system root. It is not supported to run workflows with other users.
  2. If unsure whether you have the correct password for the Linux operating system root, log in to the Avamar Utility Node with the admin user. Switch to the Linux operating system root user. When prompted, enter the password to verify that it is the correct one.

Affected Products

Avamar

Products

Avamar, Avamar Server
Article Properties
Article Number: 000046176
Article Type: Solution
Last Modified: 07 Aug 2023
Version:  4
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