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Mensagem de erro da dock station WD19 ao atualizar o firmware enquanto ele está conectado ao monitor UP2720Q

Summary: Este artigo fornece informações sobre uma mensagem de erro exibida durante a atualização de firmware das dock stations da série WD19 quando conectada ao monitor Dell UP2720Q.

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Symptoms

 

A Dell Dock Station WD19, WD19S, WD19TB, WD19TBS, WD19DC, WD19DCS conectada ao monitor Dell UP2720Q mostra uma mensagem de erro "Too many WD19s are attached" durante uma atualização de firmware da dock station. A atualização apresenta falha.

 

WD19_Firmware_Update

(Figura 1: Utilitário de atualização de firmware da Dell)


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Cause

 

O monitor Dell UP2720Q e o Hub USB Salomon têm o mesmo VID/PID.


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Resolution

 

Desconecte o monitor Dell UP2720Q para atualizar o firmware da dock station WD19.


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Product

Dell UP2720Q, Dell Dock WD19, Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Dell Dock – WD19S, Dell Thunderbolt Dock - WD19TB, Dell Thunderbolt Dock – WD19TBS
Article Properties
Article Number: 000185189
Article Type: Solution
Last Modified: 17 Nov 2021
Version:  4
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Article Properties
Article Number: 000185189
Article Type: Solution
Last Modified: 17 Nov 2021
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.