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修复交流电断电后戴尔坞站检测问题:WD15、TB16、TB18DC

Summary: 解决交流电源断开连接后未检测到戴尔坞站 WD15、TB16 和 TB18DC 问题的快速指南。我们的专家提示可帮助您立即重新连接和恢复功能。

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Symptoms

断开交流电源连接并重新连接时,未检测到 Dell Type-C 坞站 WD15、TB16 和 TB18DC

TB16,戴尔 Precision 双 USB-C Thunderbolt 坞站:TB18DC 和 WD15 Type-C 坞站设计为仅使用交流电源运行。交流电源丢失事件将使坞站上的所有设备无法工作。即使在交流电源恢复后,坞站仍无法正常工作,因为坞站必须与系统 Type-C 端口协商电源合同。当断电时,这种行为很明显,但如果将交流电连接到坞站,则在将其卸下后插入戴尔笔记本系统时也是如此。

特定于问题的部件或系统:

  • 戴尔坞站WD15
  • Thunderbolt坞站TB16
  • Dell Precision 双 USB-C Thunderbolt 坞站:TB18DC

Cause

N/A

Resolution

拔下 Type-C 线缆,然后再次插入。有时断电,您可能还需要重新插入交流电源线。

坞站按设计正常工作,产品的用户指南包含有关此行为的信息。


Affected Products

Dell Dock WD15, Dell Thunderbolt Dock TB16, Dell Precision Dual USB-C Thunderbolt Dock - TB18DC
Article Properties
Article Number: 000142329
Article Type: Solution
Last Modified: 03 Apr 2024
Version:  6
Find answers to your questions from other Dell users
Support Services
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Article Properties
Article Number: 000142329
Article Type: Solution
Last Modified: 03 Apr 2024
Version:  6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.