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How to Check for Policy Updates for Dell Data Security

Summary: Learn how to check for policy updates for Dell Data Security or Dell Data Protection software by following these instructions.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Note:
  • As of February 2021, Dell Encryption Enterprise for Mac has reached End of Maintenance. This product and its articles are no longer updated by Dell.
  • As of May 2022, Dell Endpoint Security Suite Enterprise has reached End of Maintenance. This product and its articles are no longer updated by Dell.
  • As of January 2019, Dell Endpoint Security Suite Pro has reached End of Maintenance. This product and its articles are no longer updated by Dell.
  • For more information, reference Product Life Cycle (End of Support and End of Life) Policy for Dell Data Security. If you have any questions on alternative articles, either reach out to your sales team or contact endpointsecurity@dell.com.
  • Reference Endpoint Security for additional information about current products.

This article covers how to check for policy updates with Dell Data Security (formerly Dell Data Protection).

Affected Products:

  • Dell Encryption Enterprise
  • Dell Data Protection | Enterprise Edition
  • Dell Encryption Enterprise for Mac
  • Dell Data Protection | Enterprise Edition for Mac
  • Dell Encryption Enterprise Self-Encrypting Drive Manager
  • Dell Data Protection | Self-Encrypting Drive Manager
  • Dell Encryption External Media
  • Dell Data Protection | External Media Edition
  • Dell BitLocker Manager
  • Dell Data Protection | BitLocker Manager
  • Dell Endpoint Security Suite Pro
  • Dell Data Protection | Endpoint Security Suite
  • Dell Endpoint Security Suite Enterprise
  • Dell Data Protection | Endpoint Security Suite Enterprise
  • Dell Full Disk Encryption

Affected Operating Systems:

  • Windows
  • Mac

Cause

Not applicable

Resolution

Checking for policy updates differs based on the operating system for the product that is in use. Click Windows or Mac for more information.

Windows

Policy updates differ between:

Shield

  • Dell Encryption Enterprise
  • Dell Data Protection | Enterprise Edition
  • Dell Encryption External Media
  • Dell Data Protection | External Media Edition

Encryption Management Agent (EMAgent)

  • Dell Encryption Enterprise Self-Encrypting Drive Manager
  • Dell Data Protection | Self-Encrypting Drive Manager
  • Dell BitLocker Manager
  • Dell Data Protection | BitLocker Manager
  • Dell Endpoint Security Suite Pro
  • Dell Data Protection | Endpoint Security Suite
  • Dell Endpoint Security Suite Enterprise
  • Dell Data Protection | Endpoint Security Suite Enterprise
  • Dell Full Disk Encryption

Click Shield or EMAgent for more information.

Shield

Policy updates can be checked using the UI or the Registry. Select the appropriate option for more information.

Note: This option is only available if the endpoint policies include Display Local Encryption Processing Control set to True.
  1. Log in to the Windows computer.
  2. In the Windows System Tray, right-click the Dell Encryption (formerly Dell Data Protection | Encryption) icon and then select Check for Policy Updates.
v8.0.0 to 8.13.0 v8.15.0 and Later

Dell Data Protection Encryption example

Dell Encryption example
 
Note: To prevent performance issues, Check for Policy Updates communication is restricted to one minute.
  1. Right-click the Windows Start menu and then click Run.

Run

  1. In the Run user interface (UI), type regedit and then press OK. This opens the Registry Editor.

Run UI

  1. In the Registry Editor, go to HKEY_LOCAL_MACHINE\Software\Credant\CMGShield\Notify.
  2. Right-click the Notify folder, select New, and then click DWORD (32-bit) Value.

New DWORD

  1. Name the DWORD PingProxy.

PingProxy

  1. Double-click PingProxy.

Edit PingProxy

  1. Populate Value data with 1 and then click OK.

Updated PingProxy

Note: Once the endpoint has queried the server, PingProxy Value data reverts to 0.

EMAgent

  1. Log in to the Windows computer.
  2. In the Windows System Tray, right-click the Dell Data Security (formerly Dell Data Protection) icon and then select Check for Policy Updates.
v8.0.1 to 8.13.0 v8.15.0 and Later

Dell Data Protection

Dell Data Security

Mac

  1. Log in to the Mac computer.
  2. Click System Preferences.

System Preferences

  1. Double-click Dell Encryption Enterprise (formerly Dell Data Protection).
v8.0.0 to 8.13.2 v8.15.0 and Later

Dell Data Protection

Dell Encryption Enterprise
  1. Click Policies.

Policies

  1. Click the refresh button near the bottom of the window.

Refresh

Note: To prevent performance issues, Check for Policy Updates communication is restricted to one minute.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Additional Information

 

Videos

 

Affected Products

Dell Encryption
Article Properties
Article Number: 000126722
Article Type: Solution
Last Modified: 24 Oct 2023
Version:  10
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