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No video using the NVIDIA RTX 3000 series card on HDMI to a 4K Display

Summary: The following article provides information about a no video issue reported on Alienware and Precision desktops. This is only seen if an add-in graphics card from the NVIDIA RTX 3000 series is connected through High-Definition Multimedia Interface (HDMI) to a 4K display. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

No Video on HDMI to a 4K display

 

Owners of Alienware Aurora gaming and Precision Tower workstation desktops have reported a video issue with their NVIDIA RTX 3070, 3080, and 3090 add-in graphics cards.

The RTX Series:

  • NVIDIA GeForce RTX 3070 8GB GDDR6
  • NVIDIA GeForce RTX 3080 10GB GDDR6X
  • NVIDIA GeForce RTX 3090 24GB GDDR6X
Note: This problem may occur on any desktop that is purchased with one of these video cards installed.
 

They report the following symptoms:

  • It displays No video after a warm reboot (restart).
  • Reseating the High Definition Multimedia Interface (HDMI) video cable resolves the issue for a time. (The HDMI connector is at the back of the desktop and at the back of the display.)
  • The problem goes away when you change the video cable to a DisplayPort (DP) cable.
Note: This has only seen when using HDMI as a stand-alone connection to a 4K monitor or TV.
 

The following table lists the NVIDIA VBIOS of the cards at the time of writing this article. You can check the version on your device using the NVIDIA system information. The resolution takes you through what to do if the VBIOS does not match what is listed in the table.

Table.1:NVidia Video Cards VBIOS
Card Type VBIOS
RTX3070 94.04.3A.80.53
RTX3070 Low Hash Rate (LHR)  94.04.3A.80.53
RTX3080 94.04.3A.80.53
RTX3080 LHR 94.04.3A.80.53
RTX3090 94.04.3A.80.53
 

Using the NVIDIA Application to open the System Information page.

Cause

New Video BIOS (vBIOS) updates have been released to the Dell Support Site to resolve this:

  • A vBIOS is the BIOS of the graphics card or the integrated graphics controller in your desktop. It provides the video-related functions for your applications to access the video hardware.

Resolution

Updating to the latest vBIOS version available resolves the issue. To download and install the latest vBIOS:

Warning: Dell Technologies recommends disconnecting any external devices like external hard disk drives, printers, scanners before updating the vBIOS.
 

  1. Browse to the Dell Drivers & Downloads page:

  2. Select the Operating System running on your desktop.

  3. Under Category, select Video.

  4. Locate the latest RTX firmware update:

    • NVIDIA GeForce RTX 3070 Firmware Update Utility (Version 1.0.0.3, A00 or newer.)

    • NVIDIA GeForce RTX 3080 Firmware Update Utility (Version 1.0.0.3, A00 or newer.)

    • NVIDIA GeForce RTX 3090 Firmware Update Utility (Version 1.0.0.3, A00 or newer.)

  5. Click Download and save the file to your desktop.

  6. Open File Explorer and browse to the location where the downloaded file is saved.

  7. Double-click the vBIOS setup file and follow the on-screen instructions to complete the installation process.

  8. Your desktop restarts during the update process.


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Affected Products

Alienware Aurora Ryzen Edition R10, Alienware Aurora R11, Alienware Aurora R12, Alienware Aurora R13, Alienware Aurora R15, Precision 3640 Tower, Precision 5820 Tower, Precision 7820 Tower, Precision 7920 Tower
Article Properties
Article Number: 000184435
Article Type: Solution
Last Modified: 01 Aug 2024
Version:  7
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