Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
Sign In Create an Account Premier Sign In Partner Program Sign In
Contact Us
Some article numbers may have changed. If this isn't what you're looking for, try searching all articles. Search articles

Venue 11 Pro 5130 Battery Not Detected, Will Not Charge or Will Not Power the System

Summary: Steps for checking Venue 11 Pro 5130 batteries that might not be detected, will not charge or will not power the tablet.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

This article provides the information about the Venue 11 Pro 5130 battery not being detected, will not charge or, will not power the system.

Battery Not Detected, Will Not Charge or, Will Not Power the System

Some Venue 11 Pro 5130 users have reported issues with the battery (Dell Part #T8NH4) on systems that are manufactured before January 2014. Symptoms include:

  • Battery may not show up in the BIOS at all, or it may show as defective.
  • Battery may show up in the BIOS and indicate a full charge or healthy, but the system will not operate without AC power.
  • Battery will not charge.

If a new or known good battery was installed into the system, the systems worked.

Pin Failure on The Battery

Investigation of the issue revealed contact failure on the battery as the cause for the failure.

If this issue is encountered, contact Dell Technical Support.

Affected Products

Venue 5130 Pro (32Bit), Venue 5130 Pro (64Bit)
Article Properties
Article Number: 000124891
Article Type: Solution
Last Modified: 10 Apr 2021
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.