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Dell Pro Wireless Headset WL5022 Usage and Troubleshooting Guide

Summary: This article provides information about the Dell Pro Wireless Headset WL5022. You can reference each section to learn more about the features of the Dell WL5022 Pro Wireless Headset and how to use it. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Table of Contents:

  1. What is in the Dell WL5022 Pro Wireless Headset box?
  2. Dell Pro Wireless Headset Features
  3. Setting up your Dell Pro Wireless Headset
  4. Troubleshooting
  5. Additional Information

Dell WL5022 Pro Wireless Headset
(Figure 1: Work faster and smarter with the Dell Pro Wireless Headset - WL5022)

 

What is in the Dell WL5022 Pro Wireless Headset box

 

Dell WL5022 Contents
(Figure 2: Dell WL5022 Pro Wireless Headset Box Contents)

1 Pro Wireless WL5022 headset
2 USB Dongle
3 Micro-USB Cable
4 Pouch
5 Documentation
 


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Dell Pro Wireless Headset Features

 

Front View

Dell WL5022 Pro Wireless Headset Tfront View

(Figure 3: Dell WL5022 Pro Wireless Headset front View)

Controls

Dell WL5022 Pro Wireless Headset Controls

(Figure 4: Dell WL5022 Pro Wireless Headset Controls)

power.JPG Slide the switch to Power on or off.
BT.JPG Bluetooth pairing
Charging Port.JPG Charging port
Mute.JPG Mute or Unmute
Volume Up.JPG Volume Up
Volume Down.JPG Volume down
LED.JPG LEDs or Online indicator
Call Button.JPG Call button. Alternatively, press to interact with Microsoft Teams (app required).
play or pause.JPG Play or Pause **
Skip.JPG Next track **
rewind.JPG Previous track **
Siri, Google Assistant Smartphone feature: Press and hold the Call button for two seconds to activate your phone's default voice assistant.
NOTE: **Functionality varies by application. The controls may not work with web-based apps.
 


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Adjusting your Dell WL5022 Pro Wireless Headset

Adjusting Dell WL5022 Pro Wireless Headset to wear

(Figure 5: Adjusting your Dell WL5022 Pro Wireless Headset)

To position the microphone on the right or left side, rotate the microphone boom up and over. Gently bend the boom so it is approximately two finger widths from the corner of your mouth.

NOTE: For true stereo sound, wear the boom on your right side.
 


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Enable Tile

With the Tile app enabled on your mobile device, you can ring your lost headset or locate it on a map.

Steps

  1. Pair the headset to your mobile device.
  2. Update your Plantronics Hub mobile app (software) if necessary.
  3. Launch Plantronics Hub app and ensure that your headset (firmware) is up to date.
  4. From Plantronics Hub main menu, choose Apps → Tile → Enable.
  5. Launch the Tile app and follow the instructions to connect your headset.

 


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DeepSleep Mode

Your headset conserves its battery power by entering into DeepSleep mode. This can happen if you leave your headphones turned on, but out of range of your paired phone or USB adapter for more than 7 days. Once back in range with your phone or USB adapter, press the Call control button to exit DeepSleep mode.


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Online indicator

Your headset LEDs flash red to inform others that you are on a call.


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Corded mode (audio over USB)

If your audio is cutting out during softphone calls, you may be experiencing Bluetooth density problems. Improve audio performance by using density-friendly corded mode.

  1. Disconnect your Bluetooth USB adapter from your computer.
  2. Connect your headset directly to your computer with the provided 1.5 meter USB cable.
  3. Power off your headset to use density-friendly corded mode.
NOTE: Your headset battery charges while in corded mode.


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Setting up your Dell Pro Wireless Headset

 

Compatibility

  • iPhone, Android Phone, Mac, Windows


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Troubleshooting

 

Problems Possible solutions
The headset audio is not working as expected when connected to my computer.
  1. During a call, nobody can hear me.
  2. During a call, I cannot hear anybody.
  3. Music is not coming through my headset.
  4. When I play music and a call comes in, the music is too loud, or does not pause.
  1. Configure the headset sound on your computer using the Dell Peripheral Manager app.
  2. Ensure that only one softphone application is opened at a time.
My headset call control is not working as expected when on a softphone call.
  1. Ensure that only one softphone application is opened at a time.
  2. If required, enable headset control (answer, end, and mute) functionality using the Dell Peripheral Manager app.
  3. Ensure that your version of softphone supports the Dell WL5022.
How do I interact with Microsoft Teams or Skype for Business?
  1. For Microsoft Teams, tap the Call button to interact.
  2. For Skype for Business, press and hold the Call button for two seconds to interact.
  3. Select the headset as the target audio device through Windows settings.
Does my Microsoft Teams-enabled headset work with other softphones?

Yes, while your headset is optimized for Microsoft Teams, it can be configured to use with other supported softphones.
Select the headset as the target audio device through Windows settings.
When you configure another softphone, the Call button:

  • Does not interact with Teams.
  • Does not go to Teams notifications.
  • Does not launch Cortana.

 
The headset audio is cutting out during softphone calls. You may be experiencing Bluetooth density issues. Use density-friendly corded mode. See Corded mode (audio over USB).
The headset talk time is not accurate. Deplete your headset battery and then fully charge to reset the accuracy of the talk time prompts.
 


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Additional Information

 

Learn how to use and troubleshoot problems with the Dell Pro Wireless Headset - WL5022 you use with your computer. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance.

For the Dell Pro Wireless Headset - WL5022 User Guide, browse to the Dell Pro Wireless Headset - WL5022 Online Manual Page. Touch or click View PDF to the right of WL5022 User Guide.


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Affected Products

Dell Pro Wireless Headset - WL5022
Article Properties
Article Number: 000191624
Article Type: How To
Last Modified: 13 Dec 2022
Version:  4
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