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June 24th, 2024 13:11

XPS fails to boot - orange light when I press power

My XPS is failing to power up. It was fully charged. The behavior I see is this:

The keyboard backlight is on when the power when power on and when I press the power button, the front light is showing orange and stays lit for long. If the power cable is in, then light becomes on off white  in color instantly. Holding the power button down for 30 seconds has no effect.

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June 25th, 2024 21:30

Your battery is not fully charged, it is in fact dead because your charger is being rejected, almost always from a broken DC Jack. Orange on power-on means dead battery; single white flash from charger is connected means it sees that a charger is connected but the white light goes out as the charger is rejected.

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