XPS 9315 - Integrated camera not working, help appreciated.

Similar issue was affected those with XPS 13 plus 9320 after Microsoft updates.  See if their resolution can offer remedy to your issue.  Review this thread https://www.dell.com/community/en/conversations/xps/xps-13-plus-9320-webcam-not-working/65319b8b3a8e0b64ea481535

Same issue here with my XPS 9315.
the built-in camera does NOT work after the latest Bios update.
Worst, it makes Windows Hello crash (blue screen) , so every single time now I have to reboot my computer and input manually passwords. 
the fix for the 9320 does NOT fix the issue on the 9315 - how come this issue isn't fixed yet ? been going for a month now here .. (Dell, please wake up)

Same issue here. Have you found any solution already? I have tried every means, including reinstall windows 11 and update to the latest driver. Not working at all. The hardware scanning has indicated that my camera sensor and the driver are having issue, but don't know how to fix that. Please lmk if you find anything that works out for your computer.

I am having the same problem with my XPS 9315. None of the suggestions I found in forums work. Can Dell support post a solution for this problem or is there not any solution yet?

I am having the same issue.... Its been going on for months so I suppose the problem has the same source. ANY SOLUTIONS? 

Error I see when I open camera app.

My camera setup has these two red lights continuously on

driver details

My laptop is a Dell XPS 9315.
OS: Windows 11 Home Single Language [Version 10.0.22621 Build 22621]

Can someone please help me with what can be done to solve this? Thanks, in advance.

Same issue for me. I hadn't used my camera in a while and just realized today that it's not working. And of course my premium support just ran out 2 weeks ago. Has anyone found a solution? Has Dell acknowledged this issue?

I am having this issue too! Woohoo!

Hello,

I just bought Dell XPS 13 9315 i5 16Gb 512Gb Windows 11 Home, I have the same issues when I installed all updates and drivers from Dell website, the bios version is 1.18.0, the affected devices are Integrated Camera ( not the infrared camera) and the microphone.

If you read this, please make sure to click "I have this problem too" on the main post. I think that's the only way anyone from Dell pays attention to these. I tried @Chino de Oro suggestion at that link and it didn't help. No updated compatible driver has been released for the 9315.

I have the same issue with my Dell XPS 9315. Dell replaced my camera thinking that was the issue, but it is still not working. I am currently waiting on an update. 

@DELL-Nat M - Hi! I noticed you helped people out in a similar thread with the 9320 camera not working. Any chance you could help get some eyes on this one? Thanks in advance for any help you can provide!

Previous thread: https://www.dell.com/community/en/conversations/xps/xps-13-plus-9320-webcam-not-working/65319b8b3a8e0b64ea481535?page=1

@tolen31781​ Hi!

Yes, I escalated this last week, and the new driver is now available.

Could you please install it and let us know if this resolves the issue?

Intel 2D Imaging/MCU/Visual Sensing Controller Driver for Camera

@DELL-Nat M​ Hello. Wish I had better news. I tried updating the Visual Sensing Controller Driver as well as the new BIOS update and all the chipset drivers listed as "critical." Camera is still not working for me.