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XPS 8500, power cut, no boot
Good morning, after a power cut my XPS 8500 won't boot. It powers up but the screen stays as the black start-up screen displaying the logo and F2 Setup F12 Boot options. Pressing either button at startup has no response.
I have removed all cables and left the unit unpowered for 30 minutes after pressing the power on button for 30 seconds and replaced the battery. This is 10-12 years old so well outside warranty.
Any advice and tips are very welcome, thanks
redxps630
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June 4th, 2024 14:34
If the screen is stuck on Dell logo it means one of the firmware test has stalled. Uninstall hard disk drive or ssd, uninstall any video card and use onboard video port only for display, unplug all usb devices incld mouse and keyboard, try power on again. You want to be able to pass the Dell logo screen and reach a black screen with error msg only. If still stuck on logo, remove all memory stick and install only one memory stick. Test each memory stick and hope you can pass the logo using one of the stick. After a power cut any piece of firmware could be damaged possibly and you can rule them out. The last thing you would not like to replace is the motherboard
redxps630
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June 4th, 2024 12:25
try clear CMOs setting via motherboard RTCRST jumper
since you are still getting POST video of F2/F12, I assume your pc power button is not flashing amber. psu is still good.
(edited)
EannaMac
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June 4th, 2024 13:43
@redxps630 No flashing lights, I followed your advice and tried to clear the CMOS following this: CMOS Clearance but nothing has changed for me.
EannaMac
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June 5th, 2024 19:33
OK, I have done that, screen now reads:
Keyboard failure
RTC is reset; BIOS serup default has been loaded
Stroke the F1 key to continue, F2 to run the setup utility
Pressed F2 and got to a setup screen.
Next step is shut down, plug in either HDD or video card and see if they are the problem ?
EannaMac
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June 5th, 2024 20:33
I shut down, plugged in the hard drive and restarted, so the motherboard and hard drive are fine as it rebooted (really slowly) but it works.
tried with the video card installed and back to square 1, so it's the video card. Now to see if I can get a replacement.
Thanks for all the help.