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Blue Screen of Death: ACPI BIOS_ERROR
Inspiron 5505
After using Support Assist to update my laptop yesterday, which apparently updated the firmware to version 0.1.17.0, I started getting repeated BSOD's with the above reference. In addition, when the computer reloaded windows (10) I get a message Windows cannot find C:\ProgramFiles\WindowsApps\Microsoft.6365217CE6B4_102.2043.21001.0.......\MicrosoftSecurityApp.exe
During the updates it seemed to do something with MS Office as well and my MS365 products seemed to get lost and I had to reinstall them. I thought about doing a windows restore but that means reloading a bunch of programs including drivers that came with the computer. And if the problem is actually the BIOS, I don't know if I will solve anything.
Any suggestions will be appreciated.
Grum99
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June 4th, 2024 18:20
A couple of others on here have suggested downgrading to 0.1.16.0 to fix the issue. That's what I'm doing anyway until Dell fix this
DELL-Nat M
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June 10th, 2024 15:42
Hi all,
As a temporary solution, you might consider downgrading the BIOS to version 1.16.0. Please follow the instructions below:
Browse to the Drivers & Downloads page.
If you are asked to "Identify your product," then either enter your Service tag, or select "Browse for a product" to select manually.
If the system shown is incorrect, click "View a different product" and again either enter your Service tag or Browse manually.
If the correct system is already selected, then in the drop-down menus, choose the BIOS Category.
If a different version of the BIOS is required from the one shown, click Other versions available, a box opens below.
Select the required BIOS version then click Download File.
Save the file to the Desktop for or a preferred location.
When ready, right-click the downloaded file and select "Run as administrator," follow the on-screen instructions.
Read more here: Dell BIOS Downgrade Step-by-Step Guide for System Rollback
DELL-Nat M
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July 1st, 2024 13:17
Hi, If the BIOS has been rolled back to the previous version but still be automatically updated to the one with problem, use the following method to remove the Microsoft Update file:
(edited)
DavidH-SoFL
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June 4th, 2024 18:55
@Grum99 I now see where several others have had the same issue. Curious that there are so few of us with the problem, so I wonder if there is some other conflict issue that makes the problem applicable to only certain units. My computer is pretty generic, with only MS 365 and Chrome as the primary applications.
DavidH-SoFL
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June 4th, 2024 21:32
I actually decided to contact Dell and pay $99 for a support session since I am way past the warranty. It took the tech over an hour to do a lot of checking, then download some additional optional updates, re-install the latest BIOS 0.1.17, clean up a bunch of files, run a check disc, and fix a Microsoft Defender link that got corrupted somehow with the update yesterday. So far, no Blue Screen or other errors. I appreciate that the tech is going to call back tomorrow around the same time to make sure nothing else happens in the meantime. I'll treat the issue as solved for now.
Prariedog
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June 4th, 2024 22:11
Just did the recommend 1.20.0 BIOS update last week and started getting the blue screen. Barely got it to stay on long enough to go back to 1.20.0 and it kept doing it but not as ofter. I just downloaded 1.21.0 and hope Dell has it figured out. This is the 3rd time I have done a BIOS update from Dell and got the blue screen. GET IT TOGETHER DELL. My computer will not let me go back as far as 1.17.0. It tells me it is not allowed.
(edited)
Geersw
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June 4th, 2024 23:43
I received the blue screen and computer shut down today. I am trying to troubleshoot it as we speak. This is very frustrating since I am on the second day of class and cannot do any course work...
Asjai
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June 5th, 2024 00:53
I am also facing the same issue and amazed that Dell has not come up with any solution and people are even paying to get help on issue, which Dell itself is causing it in first place.
Orogogus
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June 5th, 2024 04:36
I was having this problem yesterday also on a Inspiron 5505 after I let Windows Update apply the 1.17.0 system firmware update. If I left the laptop alone sometimes it would be okay, but if I used it at all it would crash to a blue screen within 5 minutes, reporting an ACPI BIOS ERROR. In this thread the Dell community manager seems to suggest that the firmware update couldn't have caused this problem for me and others, but three of us downgraded to 1.16.0 and the problem went away.
To get the older 1.16.0 driver I went to the Dell support page, put in my model number, Drivers & Downloads -> Find Drivers, expanded the entry for "Dell Inspiron 5405 and 5505 System BIOS", then clicked on "Older Versions". The description for the 1.17.0 driver says "Once the BIOS is upgraded, you cannot downgrade the BIOS to earlier versions. BIOS downgrades are restricted when there are security updates and important fixes with earlier versions that impact the functionality of the system" and I was worried it wouldn't let me install 1.16.0, but it did. It did stop me from installing an even older firmware from before, but at least it allowed the 1.16.0 downgrade.
CarlosAG19
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June 5th, 2024 05:26
Had the same issue and the only way i could fix it was by downgrading the bios from 1.17 to 1.16.
DELL-Jesse L
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June 5th, 2024 10:38
Dear Users,
The BIOS 1.17.0 is demoted. Our engineering team is working on the feedback provided for the BIOS. We will keep you posted with the further updates.
BC Bikerider
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June 5th, 2024 20:01
@DELL-Jesse L Thank you, as this has been a significant nightmare, with the frequent and repeated crashes. Please keep us updated. There are multiple similar discussion threads on this as well. Thanks,
Bakoon
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June 5th, 2024 20:22
I confirm that my 15'' Inspiron 5505 after May 19 update to bios 1.17.0 recently become unusable with BSOD 'ACPI Bios error' persistent. I wish I have seen this thread before but I managed to solve it by myself downgrading to BIOS 1.16.0. I spent a good 12 hours or more to get my laptop back to work. I bought it from Dell directly and I really wish the company would not release faulty BIOS versions as updates anymore
RMB57837
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June 11th, 2024 10:15
@Grum99 my computer says I'm unable to revert back
RMB57837
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June 11th, 2024 10:17
@DELL-Jesse L what's that even mean?