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XPS 15 9500 not charging
My laptop stopped charging. If I powered down by holding down the power key it on reboot did charge but suddenly it would stop again.
I checked the battery - it seemed to indicate it was worn out.
I got a new battery from Dell and just installed it.
On first charge it did charge.
On wake up from sleep it wasn't charging.
I could again power it down with power key and its charging again.
Any idea what's wrong with it or what I could do with it.
It doesn't seem to be the battery.
ava10
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July 17th, 2024 17:39
The new battery not resolving the charging issue suggests the problem might lie elsewhere. Here are some steps to try:
Reset Power Connections:
Check the Power Adapter:
Update BIOS:
Hardware Diagnosis:
Additional Tips: