XPS 15 9500 not charging

My laptop stopped charging. If I powered down by holding down the power key it on reboot did charge but suddenly it would stop again.

I checked the battery - it seemed to indicate it was worn out.

I got a new battery from Dell and just installed it.

On first charge it did charge.

On wake up from sleep it wasn't charging.

I could again power it down with power key and its charging again.

Any idea what's wrong with it or what I could do with it.

It doesn't seem to be the battery.

ava10

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July 17th, 2024 17:39

The new battery not resolving the charging issue suggests the problem might lie elsewhere. Here are some steps to try:

Reset Power Connections:
- Disconnect the power adapter and remove the battery (if possible for your XPS model).
- Hold down the power button for 30 seconds to discharge residual power.
- Reconnect the power adapter and put the battery back in (if applicable).
- Try turning on the laptop.
Check the Power Adapter:
- Ensure the power adapter is firmly plugged into both the outlet and the laptop.
- If possible, try using a different Dell power adapter compatible with your XPS 15 9500 to see if it charges.
Update BIOS:
- Visit the Dell website and download the latest BIOS update for your XPS 15 9500 model.
- Update the BIOS following the instructions provided by Dell. Outdated BIOS can sometimes cause charging issues.
Hardware Diagnosis:
- If the above steps don't work, the problem might be hardware-related (e.g., charging port, internal components).
- Consider contacting Dell support for further diagnosis and potential repairs.

Additional Tips:

Look for any recent Windows updates or software installations that might be causing conflicts.
Check Dell's support website for troubleshooting guides specific to the XPS 15 9500 charging issues.

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