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XPS 13 Plus blue screen crash after long sleep, hibernate broken, "double" boot sequence?
XPS 13 Plus 9320
Hi,
For a while now, every time my XPS 13 Plus has been in sleep mode (and not plugged in) long enough to transition into hibernate, it crashes when I start it up again. After pressing the power button, the white on black "XPS" screen appears as usual, but then the screen goes black while the keyboard stays lit up for a long time. Then I get the blue Windows crash screen.
When I put my laptop into hibernate manually (i.e., instead of having it transition to hibernate from sleep mode), it starts up without error but I get the same black screen with the keyboard lit for a very long time, and after that, it turns out that Windows has rebooted instead of restoring my hibernated session.
In the Windows error log, I see the error message 0xC0000001 ("Windows failed to resume from hibernate").
For troubleshooting, I've already tried disabling and re-enabling hibernate through the "powercfg.exe /h off"/"on" command to refresh my hiberfil.sys file.
Additionally, regular reboots take very long and seem to occur in two stages, again with the "XPS" screen followed by a black screen (with the keyboard lit up) for a very long time. After that, the "XPS" screen appears again, quickly followed by the Windows login screen like normal.
Anyone else seeing this? I regularly let the Dell Command Update utility do its thing, and I'm not sure when the crashes first started happening, so unfortunally I can't correlate the problem to a specific update.
Saltgrass
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November 16th, 2023 18:09
Your system is probably a modern standby system. The low power mode is not actually a sleep mode. But the Windows Fast Startup is directly related to the hibernation mode since it needs that file, in some fashion, and uses it to start up quickly. If Fast Startup is turned off, I think that disables hibernation. The powercfg /a command in a command window, should list what is available.
I set my older system up to stay in low power mode for something like 2 hours and then transition to hibernation. I do not directly put it into hibernation mode.
When I start my system up, I hold the power button about a second or two until the keyboard lights. If you hold it too long, it will shut the system down and it will need to reboot.
On some of the laptop forums, there is a sticky regarding Modern Standby systems. It may have some info that could help.
Saltgrass
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November 18th, 2023 17:59
My system once changed its power operations after a Bios update. Could that be involved?
Of course, there are always possibilities of driver or Windows updates.
robrechtv
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November 16th, 2023 16:56
Update: it definitely has something to do with hibernation, because when I keep hibernation disabled (I merely cycled it off and on before to refresh the hiberfil.sys file), hence also disabling fast startup, my laptop boots normally, without the lengthy black screen phase (what I called "double" boot sequence).
I don't really want to disable hibernation, though, because I find it convenient that my laptop automatically transitions from sleep to hibernation after some time to conserve battery. When I put it to sleep by closing the lid, so that I can resume my work quickly, I don't always know for sure when that will be. If it turns out to be the next day, I don't want to find my battery empty.
robrechtv
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November 17th, 2023 12:54
Thanks for the pointer to the Modern Standby sticky! It describes some of the problems (like battery use and heat when the laptop decides to wake up on its own and install updates) that auto hibernate solved for me. My approach was always the same as yours:
The weird thing is that this used to work perfectly for the past year on my XPS 13 Plus, until hibernate (and the related Fast Startup) started causing these problems a week or two ago. If I understand that sticky correcly, Modern Startup has been around for longer than that.
For now, I'm keeping hibernate disabled. That means no Fast Startup, and I need to remember shutting Windows down instead of using sleep if I think I won't be able to resume soon. But at least the crashes stopped.
(PS. I'm pretty sure I'm not holding my power button for long enough to accidentally reboot the system. I just press it briefly, just a single click.)
(edited)
robrechtv
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December 4th, 2023 11:34
I suspected as much and think you're right. I just got a BIOS update and of course, after it was done, I immediately re-enabled hibernation to test it (even though I found nothing on that subject in the release notes). And it seems to be working again!
* The laptop wakes quickly and correctly from hibernation, without the lengthy XPS screen eventually leading to a full reboot;
* Fast Startup works again, without getting stuck on the XPS screen for a long time.
I'm happy and relieved, because although disabling hibernation solved the weird reboot process, I sorely missed it. The automatic transition from sleep to hibernation after some time is especially useful: I hated having to shut down Windows completely every time I didn't know exactly when I'd be able to get back to work, because of sleep mode's battery use over longer times and possible heating issues should the laptop wake by itself in its bag. Now, I can just close the lid like I always used to and not worry about that.
Thanks for your support!
(edited)