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What test to run for Slow Graphics or Display?
My XPS 17 is slow. I believe it is the graphics/display.
Websites take a long time to load. When inside website paywalls, using apps run slowly, e.g., if something needs to be sent from my pc to the server for computation. Facebook does not display images in the feed after a few moments of scrolling down. There are many more examples. Either I get nothing, or it takes a long time, or it's shakey like if you were on a zoom call and it took time for the frames to display.
This has been happening for over a year and it happens when I'm connected to the internet and when I am not. My internet speed is good. My router is fine.
I ran the Dell diagnostics full test and everything appears to be fine. But it is not. I ran the memory test separately, and it passed.
What diagnostic test can I run to find the root cause of this issue? See the image below for Dell diagnosis options. I'm open to using different testing tools too.
Thank you
XPS_Man
5 Practitioner
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July 30th, 2021 15:00
Doesn't seems like a GPU issue to me.
You can run GPU stress test using SupportAssist >> troubleshoot > I want to troubleshoot my PC > I want to scan a specific piece of hardware.
Instead I would recommend Checking processor RAM and SSD utilization from Task Manager and find whats slowing down your PC
ejn63
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July 30th, 2021 15:00
Is a third-party antivirus package (McAfee, Norton) running?
These almost universally sap resources (and introduce a proxy sever loop in the https:// call).
nyctechie
19 Posts
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July 30th, 2021 16:00
ssd from task manager
nyctechie
19 Posts
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July 30th, 2021 16:00
a better pic of the cpu in task manager.
nyctechie
19 Posts
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July 30th, 2021 16:00
Any red flags to you in those images?
nyctechie
19 Posts
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July 30th, 2021 16:00
more info from task manager
nyctechie
19 Posts
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July 30th, 2021 16:00
My memory is at 27% and that's usually where it is when I check it. SSD is at 0, which is also typical. Here's an image of the task manager.
XPS_Man
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July 31st, 2021 15:00
Here is your problem
Your CPU is stuck at 0.78 Ghz
RESET BIOS to default If not resolved
Open Back Panel > Remove Battery (just disconnect battery cable) Disconnect power cable, now press and hold the power button for 30 seconds.
Plug everything back and Check processor Utilization in task manager it should be in range of 2-3 Ghz and your machine should work much smoother.
nyctechie
19 Posts
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August 2nd, 2021 16:00
Thanks, xps man,
The software reset did not work. So, next, I'll try the battery option you mentioned. I first need to get the tools for that. I'll post again with my results.
Appreciate your help!
XPS_Man
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August 2nd, 2021 18:00
you just need a Philips screw driver nothing else.
Here is a software fix as well which may fix it without removing the battery
Download ThrottleStop, open the Limit Reasons window and see if BD PROCHOT is lit up in red. This is a common throttling problem on some recent motherboards.
If this is red, clear the BD PROCHOT box on the main screen of ThrottleStop. Put a load on your CPU. If your CPU goes up to full speed, this is the problem. This means that a sensor on your motherboard has failed. The board will need to be replaced or you will need to run ThrottleStop. This is the only way to get the CPU to ignore these external throttling signals.
Last Resource is the battery trick I have mentioned earlier.
XPS_Man
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August 3rd, 2021 07:00
No brother
look at your CPU utilization it's stuck at 0.78 ghz
This is known issue