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XPS 8960, unknown USB device (Set Address Failed) with yellow exclamation mark
I have a Dell XPS 8960 running Windows 11 (23H2) and noticed one of my USB ports shows this exclamation mark:
Device USB\VID_0000&PID_0004\5&224c6610&0&24 was configured.
Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 10.0.22621.3672
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\SET_ADDRESS_FAILURE
Outranked Drivers: usb.inf:USB\SET_ADDRESS_FAILURE:00FF2000
Device Updated: false
Parent Device: USB\ROOT_HUB30\4&1fede82&0&0
===
Device USB\VID_0000&PID_0004\5&224c6610&0&24 had a problem starting.
Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service:
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5
I have rebooted my computer and checked to see if there are any updates (Windows or devices) and nothing comes up. Anyone seen this before and how did you fix this?
Thanks,
-Glenn
redxps630
9 Legend
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August 15th, 2024 16:20
try unplug all the usb devices except usb mouse and see if the error is still there.
RoHe
10 Elder
10 Elder
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44.1K Posts
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August 18th, 2024 00:41
You should use the USB "safely remove" option before unplugging each of your USB devices.
This is especially important if you have any external storage (eg, USB HDD, USB thumb drive, etc) connected so you don't cause errors or loss of data on those devices.
ispalten
4 Operator
4 Operator
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August 18th, 2024 13:57
It has been a long time since I hit this, but the hard part is telling which device it is?
From my saved files, I see I went to this site, https://www.uwe-sieber.de/usbtreeview_e.html to get USB Tree View.
With that you should be able to see what is on Port#24.
Here is what my PC has connected and where:
GSDoes
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August 19th, 2024 00:45
@ispalten USBTreeview helped me to identify which device was the culprit.
Thank you for the help.
RoHe
10 Elder
10 Elder
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44.1K Posts
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August 19th, 2024 00:59
@GSDoes
Care to share what device was causing the problem?