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XPS 8950, Windows 11, sleep causes restart
XPS 8950
I have just had to reload Windows 11 on my XPS 8950. I've got all the Windows and Dell updates loaded. If I put the desktop into Sleep mode (Start/Power/Sleep), it seems to be sleeping - ie, the light on the power button is slowing going on and off. But when I try to bring it out of sleep, eg by clicking a key on the keyboard (I'm still using the wired keyboard and mouse from Dell for now), it reboots instead.
I've not loaded much software yet - what comes in the installation & Office 365 - but this problem has been happening since I finished the installation. No weird drivers AFAIK.
Any clues on what might be wrong? I have to leave the PC fully running until this gets sorted.
I've not loaded much software yet - what comes in the installation & Office 365 - but this problem has been happening since I finished the installation. No weird drivers AFAIK.
Any clues on what might be wrong? I have to leave the PC fully running until this gets sorted.
tonylinde2
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June 2nd, 2024 15:04
< I don't speak "cat"> Nor do I but, from experience, whatever she says usually translates to 'I need more food NOW'
<which CPU is installed> Processor 12th Gen Intel(R) Core(TM) i9-12900K, 3200 Mhz, 16 Core(s), 24 Logical Processor(s)
<scan your config and offer new (or missing) drivers> No graphics drivers are offered at all!
After searching, it seems it might be possible to install an earlier version of the BIOS and get it that way but I can't be that bothered as long as everything else is working. I guess I had just such an early version when I bought the machine which allowed the Intel graphics but lost it when new motherboard installations came with the latest BIOS versions.
So, all in all, it seems the original and later problems were caused by faulty PCIe connections on the original and first replacement motherboards, fixed by a third one being installed, even if that meant losing access to the Intel graphics.
Thanks so much for all your help with this issue, Ron.
(edited)
tonylinde2
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May 21st, 2024 11:18
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 21/05/2024 12:09:30
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: NGANU
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>9</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2024-05-21T11:09:30.5002257Z" />
<EventRecordID>4052</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>NGANU</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">270</Data>
<Data Name="BugcheckParameter1">0x1d</Data>
<Data Name="BugcheckParameter2">0xffffcd87ecbfcc50</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">4</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">3221225473</Data>
<Data Name="Checkpoint">16</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">1</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
<Data Name="LidReliability">false</Data>
<Data Name="InputSuppressionState">0</Data>
<Data Name="PowerButtonSuppressionState">0</Data>
<Data Name="LidState">3</Data>
</EventData>
</Event>
Hope this helps someone.
tonylinde2
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May 21st, 2024 17:16
Read elsewhere on here it might be a graphics driver problem. I installed the NVIDIA Geforce Studio driver but the problem persists.
Same issue occurs if I hibernate the system.
Disabled the Automatic Restart option in the System Failure section and it just went to black screen - nothing happening. Had to switch off & on.
RoHe
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May 21st, 2024 18:58
The Kernel 41 error can be ignored. It a generic error which means Windows wasn't shut down correctly (it crashed) but doesn't tell you what caused the crash. You could try installing WhoCrashed (free) and run it after PC reboots to see if the problem was captured.
Did you reinstall Win 11 because of these crashes when waking or for some other reason(s)? Were these drivers installed during the reinstall of Win 11?
Intel chipset
Intel Management Engine Interface Driver
You may want to run DDU (free) to uninstall all traces of the NVidia driver. Be sure to read/follow instructions about disconnecting internet connection, and booting in Safe Mode to run DDU.
Then install the correct NVidia driver for your specific GPU from the Dell site. So download the NVidia driver from Dell first, but don't install it until after you run DDU, before you reconnect to internet.
If that doesn't help, open Device Manager and click View>Show hidden. Now search everywhere in DM for any entries with a ! or ? mark and for any "Unknown" entries. Drivers for those items may need to be reinstalled. If there are any unknowns listed, right-click them and Uninstall. Then click Action>Scan for hardware changes. When that's done, exit DM and reboot...
(edited)
RoHe
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May 22nd, 2024 18:51
(edited)
RoHe
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May 23rd, 2024 20:12
Are you sure Intel Chipset driver and Intel Management Engine driver get installed, in order listed here, each time you start over? Install them now and test sleep again.
If that doesn't help, open Settings>Control Panel>All Control Panel Items>Power Options
On that screen, select the High Performance plan, and click Change plan settings. On next screen click Change Advanced power settings. When that opens:
Disable Hibernation, USB Selective Suspend, Hybrid Sleep, PCI Express Link State Management.
Change Processor power management to 100% for both Max and Min processor state.
Save the changes to the power plan, exit and reboot.
Back at desktop, open Device Manager. Expand list under USB. Open each USB entry and click its Power Management tab, if it has one. Uncheck box: Allow PC to turn off, and put check in box: Allow device to wake. (Not every USB entry will have either/both boxes.)
When all USB entries are done, expand list under Human Interface Devices in Device Manager and repeat unchecking and checking boxes, just like you did for USB entries.
Reboot PC and test again...
tonylinde2
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May 26th, 2024 11:39
@RoHe Hi Ron. Sorry for the late reply - got dragged into gardening stuff the last couple of days. What I did notice was, with all the restarts, occasionally the monitor connected to the Intel GPU wouldn't come on. It had happened once or twice before but I'd simply restarted and all was ok. But it was happening more frequently now. After one time, I tried sleep/wake and it responded perfectly when it didn't have to wake the Intel unit.
An engineer is coming on Wednesday to replace the motherboard so we'll see if that fixes the problem. I have to say that pointing the call agent at this thread and all your suggestions that I tried persuaded him to accept the problem immediately. That he booked an engineer visit even before I realised that the Intel GPU was failing seems to indicate that this is not an uncommon issue.
Thanks for your help,
Tony.
(edited)
RoHe
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May 26th, 2024 19:05
Are you saying you have two monitors connected, one to NVidia GPU and one to Intel Graphics? Or did you move the monitor connection from NVidia to Intel Graphics?
Is the Intel Graphics driver up-to-date?
Intel Graphics are on the CPU. So is the CPU failing..?
tonylinde2
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May 27th, 2024 08:47
@RoHe
<two monitors connected, one to NVidia GPU and one to Intel Graphics> That's right.
<Is the Intel Graphics driver up-to-date? > Yes. Initially with the Dell driver then with the newer Intel driver, neither of which worked. And this is the case for many system rebuilds.
<Intel Graphics are on the CPU. So is the CPU failing..?> Certainly the graphics chip seems to be failing but everything else on the motherboard seems to be working.
(edited)
RoHe
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May 27th, 2024 19:48
Why don't you connect both monitors to the add-in video card, and stop using the onboard Intel Graphics port? That might stop the sleep/restarts at least for now.
The NVidia card will support at least 2 monitors, and possibly more. Depending on ports on NVidia card and on 2nd monitor, you might need an adapter cable.
Intel Graphics are on whichever Intel CPU you have, Core i5, i7, or i9, not on a separate motherboard chip. So a motherboard swap might not solve the problem and you may need a new CPU too...
tonylinde2
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May 29th, 2024 16:10
@RoHe Hi Ron. The engineer came today and installed a new motherboard and Sleep was working ok afterwards.
However, both monitors were plugged into the NVidia card. When I plugged one into the Intel DV slot, there was a pre-boot message saying that a monitor was plugged into a disabled video slot. I put it back to the NVidia card and continued.
Also, the engineer ran Diagnostics and got a PCIe message. Neither of us understood it so he packed up and left since everything seemed to be working. After I'd logged into the system, SupportAssist came up with a message about a hardware error and got me to log a service request. The details of that request included the following:
Resolution Info: The diagnostic agent ran diagnostics and identified issues with the PCI Express adaptor. To fix this issue, try reseating the PCI card on your PC, and then rerun the diagnostics.
I opened up the computer and pushed things down but I have no idea what the PCI card is!
Afterwards, I ran the Diagnostics and recorded the actual error:
PCIe - Training warning on device PCI tag-0100 VendorlD-10DE DevicelD-2216 SVid-1028 SDid-C890 Link Degraded, maxWidth = x16, negWidth = x8
So, I seem to have a working-ish machine but it isn't very happy!
PS: the reason I had one monitor plugged into the Intel card is because when I first got the computer, I had a lot of problems (it was driver related IIRC) and sometimes, the system never got far enough to bring up the NVidia connected monitor, only the Intel one. It took me a long time to realise why the machine was chuntering away but nothing was visible on the screen - it was all going to the unconnected Intel slot.
cheers,
tony.
(edited)
RoHe
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May 29th, 2024 18:07
Well, a little progress...
Vendor 10DE listed in the PCI error message is NVidia. Which NVidia card installed?
If that doesn't help, it's possible either the NVidia card has a problem, or possibly the x16 slot on new motherboard is defective. Contact Support again and ask them to replace both NVidia card and motherboard this time.
(edited)
tonylinde2
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June 1st, 2024 09:05
@RoHe <remove motherboard battery> I was reluctant to do this, and the battery should have been fine since it was a new motherboard - the engineer did not swap the battery over.
<remove the video card from x16 slot> I tried to do this but the card got stuck - I tried following the video but could not see where the lock button was so I had to call for the engineer again. Once he had freed and reinstalled the NVidia card, we tried the machine again but it still showed the PCIe warning after diagnostics.
So, he swapped out the motherboard for another new one which did pass the diagnostics checks. /NJMMMMMMMMMMMMMMM]=iiiiiiiiii (cat adding her comment!)
Since I'd made so many driver installations beforehand, I decided to reset the computer again so I now have a clean installation of Win11 with all its updates and up to date drivers via Dell Upgrade. I'm now reinstalling all my apps.
For some reason the Intel does not show up on the Display Adaptors in Device Manager, just the NVidia card. Is there something in the BIOS settings that needs to switch that back on? Have Dell disabled it in some way so that you only use the NVidia?
Thanks again for all your help!!
RoHe
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June 2nd, 2024 01:30
Sorry, I don't speak "cat" and have no idea what she said...
Even if battery on latest motherboard is good, you still might want to reset BIOS because we don't know if BIOS on the new board is expecting to find different hardware than is installed in your PC. By removing the battery and pressing/holding power button for ~30 sec before reinstalling the battery, you force BIOS to survey what hardware is currently installed and adjust itself accordingly. Resetting BIOS certainly shouldn't make things any worse...
Exactly which CPU is installed now? If the CPU's ID ends in "F", eg: i7-12700F or i7-12700KF , it doesn't support onboard Intel Graphics. So you won't see it in Device Manager and the onboard Intel ports won't work.
There's nothing I see in BIOS setup to disable Intel Graphics. So if it's not an "F" CPU, are you sure the Intel Graphics driver is installed? You could go to the Intel Download Center, download/install their support wizard. Let it scan your config and offer new (or missing) drivers, if any....
RoHe
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June 2nd, 2024 18:58
How did you identify the CPU as an i9-12900K? Is that the specs for CPU you ordered or is that what's currently being reported by Windows?
Either way, Contact Dell Support -yet again- and tell them Intel Graphics isn't being supported by this motherboard/CPU combo. That's not acceptable. It's totally unlikely support for Intel Graphics was removed from any BIOS updates released by Dell. Did the tech swap in an "F" CPU during one of these motherboard exchanges?
And perhaps another reason to reset BIOS to see if Intel Graphics can get recognized...