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SRS not working after upgrade
Hi,
I recently upgraded to VxRail 7.0.350 and that broke SRS. When I try to re-enable and setup again I get an error to reference a KB article that basically mentions to try again ..if nothing contact support. I've contacted support yet but wondering if anyone ran into same issue.
Regards,
Ken
shirano2
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March 30th, 2022 17:00
It is not supported SRS at VxRail 7.0.350 or later.
You must use SCG(Support Connect Gateway).
It is need to migrate SRS to SCG or delete SRS and deploy SCG.
https://www.dell.com/support/kbdoc/en-us/000196945
https://www.youtube.com/watch?v=dJncHnKNWsM
DELL-Naoyuki K
4 Operator
4 Operator
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1.8K Posts
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March 30th, 2022 20:00
Since 7.0.350, you can use Direct Connection option from VxRail Manager to SRS
Servers as well as external SCG option.
If SRS VE was upgraded to SCG prior to VxRail upgrade, it seamlessly is migrated from External SRS to External SCG or from internal SRS to Direct connection.
TN_bosco
18 Posts
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April 29th, 2022 06:00
I'm working with support on this today. 6 clusters, all 6 updated from SRS 3 to SG5. Then 4 of the clusters were upgrade to 7.0.350 with direct connect. 3 of the 4 on direct connect stopped phoning home. 1 of the 2 on SG 5 stopped phoning home.
TN_bosco
18 Posts
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April 29th, 2022 07:00
also, depending where I look, I get different results. In the main VxRail plugin in vCenter UI, it said phone was successful. Vcenter cluster view, support, it shows the tests fail. And in My VxRail, it shows no phone home.
TN_bosco
18 Posts
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May 3rd, 2022 14:00
Support and I haven't been able to get past this error if we try to just disable the current config and reconfigure it with direct connectivity - 'Environment check failed for enable remote connector'
DELL-Naoyuki K
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1.8K Posts
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May 8th, 2022 19:00
In order for seamless transition from Internal SRS of pre-7.0.350 to Direct Connect of post-7.0.350, it requires VxRail Manager to have internet connection to Dell EMC Backend server.
Otherwise, it fails to connect, then VxRail cannot send callhome and get remote support.
If your VxRail Manager is not allowed to access internet directly, I would recommend you to reconfigure as Connect via Gateway using SCG5.
Cipo80
24 Posts
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May 17th, 2022 04:00
Hi all, if I understand correctly I can remove the esrs VM if we've a direct connect?
Thanks in advance![2022-05-17_10h41_31.png 2022-05-17_10h41_31.png](https://prod-care-community-cdn.sprinklr.com/community/687062f5-603c-4f5f-ab9d-31aa7cacb376/communityasset-4c012871-8a74-47b5-b8bc-d1ea8b5e1bc6-843465895)
DELL-Naoyuki K
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May 17th, 2022 08:00
Yes, correct.
Cipo80
24 Posts
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May 19th, 2022 06:00
Just removed, thank you!