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July 11th, 2024 09:18

Dell VxRail Deployment web page is not respond

New deployed VxRail E660N, VxRailManager 8.0.100. I can ping and access via ssh to VxRail appliance. But appliance does not response to ssh. In /var/log/firstboot.log is error:

[Mon 08 Jul 2024 05:07:37 PM UTC] Successfully run add_rules!
[Mon 08 Jul 2024 05:07:37 PM UTC] /usr/share/firstboot/scripts/enabled/arch20_01_firewalld.sh done successfully!
Mon 08 Jul 2024 05:07:37 PM UTC. /usr/share/firstboot/scripts/enabled/arch20_01_firewalld.sh has been executed
Mon 08 Jul 2024 05:07:37 PM UTC. /usr/share/firstboot/scripts/enabled/arch20_01_firewalld.sh has been removed.
Mon 08 Jul 2024 05:07:37 PM UTC. /usr/share/firstboot/scripts/enabled/arch20_10_create_vxrail_db.sh starts executing
[Mon 08 Jul 2024 05:07:37 PM UTC] Enable postgresql.service
Created symlink /etc/systemd/system/multi-user.target.wants/postgresql.service → /usr/lib/systemd/system/postgresql.service.
[Mon 08 Jul 2024 05:07:38 PM UTC] Health check on postgresql.service
[Mon 08 Jul 2024 05:07:38 PM UTC] Checking pg_isready ...
[Mon 08 Jul 2024 05:07:38 PM UTC] Successfully run assert_postgres_ready!
[Mon 08 Jul 2024 05:07:38 PM UTC] Health check on postgresql.service Done
[Mon 08 Jul 2024 05:07:39 PM UTC] Database does not exist
[Mon 08 Jul 2024 05:07:39 PM UTC] Create vxrail database
CREATE DATABASE
[Mon 08 Jul 2024 05:07:39 PM UTC] Health check on vxrail database
[Mon 08 Jul 2024 05:07:39 PM UTC] Checking database vxrail ...
[Mon 08 Jul 2024 05:07:40 PM UTC] Successfully run assert_vxrail_database_ready!
[Mon 08 Jul 2024 05:07:40 PM UTC] Health check on vxrail database Done
[Mon 08 Jul 2024 05:07:40 PM UTC] Waiting kubectl ready.
[Mon 08 Jul 2024 05:07:40 PM UTC] kubectl is ready.
[Mon 08 Jul 2024 05:07:40 PM UTC] RKE2 is ready.
[Mon 08 Jul 2024 05:07:40 PM UTC] Create postgresql external service in RKE2
[Mon 08 Jul 2024 05:07:40 PM UTC] postgresql service has already exist
Mon 08 Jul 2024 05:07:40 PM UTC. ERROR: /usr/share/firstboot/scripts/enabled/arch20_10_create_vxrail_db.sh failed!
Thu 11 Jul 2024 09:42:14 AM UTC. Firstboot start now...
arch20_10_create_vxrail_db.sh
arch20_11_rabbitmq_deploy.sh
arch20_12_loudmouth_deploy.sh
arch20_20_ui_deploy.sh
arch20_30_micro_deploy.sh
arch20_93_stig.sh
arch20_95_cleanup.sh
arch20_99_log.sh
init
init.common
Thu 11 Jul 2024 09:42:14 AM UTC. /usr/share/firstboot/scripts/enabled/arch20_10_create_vxrail_db.sh starts executing
[Thu 11 Jul 2024 09:42:14 AM UTC] Enable postgresql.service
[Thu 11 Jul 2024 09:42:15 AM UTC] Health check on postgresql.service
[Thu 11 Jul 2024 09:42:15 AM UTC] Checking pg_isready ...
[Thu 11 Jul 2024 09:42:15 AM UTC] Successfully run assert_postgres_ready!
[Thu 11 Jul 2024 09:42:15 AM UTC] Health check on postgresql.service Done
[Thu 11 Jul 2024 09:42:16 AM UTC] Vxrail database already exist, delete it
[Thu 11 Jul 2024 09:42:16 AM UTC] Create vxrail database
CREATE DATABASE
[Thu 11 Jul 2024 09:42:17 AM UTC] Health check on vxrail database
[Thu 11 Jul 2024 09:42:17 AM UTC] Checking database vxrail ...
[Thu 11 Jul 2024 09:42:17 AM UTC] Successfully run assert_vxrail_database_ready!
[Thu 11 Jul 2024 09:42:17 AM UTC] Health check on vxrail database Done
[Thu 11 Jul 2024 09:42:17 AM UTC] Waiting kubectl ready.
[Thu 11 Jul 2024 09:42:17 AM UTC] kubectl is ready.
[Thu 11 Jul 2024 09:42:17 AM UTC] RKE2 is ready.
[Thu 11 Jul 2024 09:42:17 AM UTC] Create postgresql external service in RKE2
[Thu 11 Jul 2024 09:42:17 AM UTC] postgresql service has already exist
Thu 11 Jul 2024 09:42:17 AM UTC. ERROR: /usr/share/firstboot/scripts/enabled/arch20_10_create_vxrail_db.sh failed!

How to repair it?

Moderator

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8.6K Posts

July 11th, 2024 15:51

Hi,

Thanks for your question.

Is it the node or vxrailmanager that you are not able to get working? If you can get it to run vxverify may help. https://dell.to/3xTTXqM

 

Let us know if you have any additional questions.

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6 Posts

July 12th, 2024 05:17

Node is work well. I need start deployment wizard on this first node. Vxrailmanager VM is running, is accessible via ssh, but not respond on https. Can I redeploy vxrailmanager only? Restart vxrailmanager vm does not solve it.

Moderator

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8.6K Posts

July 12th, 2024 13:48

Yes, it should be possible to reinstall it, however you will need to call phone support to go through the process as there are no public instructions.

1 Rookie

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12 Posts

July 16th, 2024 21:47

Hello,

I have recently installed 6 nodes of the VE660 model.

From the factory they had a version 7.x installed that failed at the end of the first boot, so I launched the IMT procedure but without success, the installation failed in a Script.

Later I executed the RASR procedure but with version 8.0.211.

The servers were installed successfully. The only detail is that the startup was gradual from the node with the lowest S/N to the highest, correctly starting the VxRAIL appliance on the first node with the default IP. Subsequently change the IP and launch the web assistant. I'm telling you all this in case it helps you.

That's when my problems started, I launched the wizard, loaded the JSON file and sometimes it got it perfectly, I reached the end of the validation and an Unknown Error message, and there was no turning back.

At two times I ran the RASR on all the servers, until I noticed that every time the wizard failed for something, I left it for about 10 minutes without doing anything and returned to the home screen.

If for some reason I shut down or restarted the VM, it would never work again.

So every time I got to the end of the wizard, it told me that something had to be corrected, when I hit the back button or cancel, the website crashed with various errors and the trick was to let it be for 10 minutes.

In the end and I was about to open a support case because suddenly the assistant recognized 6 servers, other times none, it indicated that credentials were missing... The assistant started working and in 4 hours everything was deployed correctly.

I don't know if all this can help you in any way or if it was the correct way to proceed, but at least give you some clues.

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