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Unlock RPA CLUSTER Passwords in EMC VNX 5800
how to recover or Unlock RPA CLUSTER Passwords in EMC VNX 5800
Hello team,
Please i need help. I got the issue of login to Recover Point Appliance Cluster using all the credentials that have been setup. i wonder how can i reset, Unlock or recover those password so that i can be able to access the RPA cluster again and stop the replication. For now i only able to access to only one among four of the RPA in the cluster.
DELL-Sam L
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October 19th, 2020 09:00
Hello Jmk255,
In order to reset your password, you will need to have a service technician on the phone so that that we can remote into the system to reset the password. You should be able to pay for a one time call for support to resolve this issue. I am not sure of the cost of the one-time call. I can’t provide the instructions on how support will reset the password as that is internal information.
DELL-Sam L
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October 8th, 2020 12:00
Hello Jmk255,
Here are a couple of KB’s that maybe of assistance.
https://dell.to/33Hbn8d
https://dell.to/2GIBgeJ
https://dell.to/3dmILV7
Jmk255
8 Posts
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October 13th, 2020 05:00
Thanks @DELL-Sam L for your reply but the there are two links among those need permission to access the content. my concern about RPA Cluster is that for now i am unable to access the RPA Cluster so. i think these accounts has been suspended so i need to reset or unlock them so that i will be able to access the Cluster environment again.
for now im able to access the single RPA using PUTTY. but when i create users will not be able to access other RPA in the cluster, It only access Local.
Refer the attachment on where i stuck on Login page.
DELL-Sam L
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October 13th, 2020 09:00
Hello Jmk255,
You will need to use your EMC account to login to see the other 2 links. With you not able to login using multiple logins, if you can’t view the other 2 links then I would open a support case so that the accounts can be rest to default.
Jmk255
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October 14th, 2020 01:00
I got the message when i tried to browse the links below for further assistance.
https://dell.to/33Hbn8d
https://dell.to/2GIBgeJ
Jmk255
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October 14th, 2020 01:00
Thanks @DELL-Sam L . i will appreciate if you will open a support case so that the accounts can be reset to default.
DELL-Sam L
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October 14th, 2020 14:00
Hello Jmk255,
Try these steps to see if they will allow you access.
Instructions
Jmk255
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October 15th, 2020 00:00
Thanks Again @DELL-Sam L , I tried as you instruct above but Still unable to Login through SSH. Please help to open a support case so that the accounts can be reset to default.
DELL-Sam L
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October 15th, 2020 16:00
Hello Jmk255,
Do you still have a valid support contract on your VNX5800?
Jmk255
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October 19th, 2020 00:00
Currently we have no valid support contract on our VNX5800 as it was expired since June 2020. That is why we are looking for alternative way to solve the problem. Please assist us on get Support.
Jmk255
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October 19th, 2020 23:00
Thanks @DELL-Sam L . so how can i get those information/instructions about the cost of the one-time call Technical Support.
DELL-Sam L
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October 20th, 2020 14:00
Hello Jmk255,
In which country is your system located?
Jmk255
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October 21st, 2020 01:00
Our system located in Tanzania.