SCAM or Virus posing as Dell SupportAssist?

I have had my new Dell for the past 2 months.  SupportAssist just started popping up on my screen the past week.  I share YUKON58's concern.

Seems to be  a legitimate service, but doesn't appear to be of much use to the average user, more inclined toward the tech types.

en.community.dell.com/.../dell_integrated_support

Hi guys,

Thanks for the post! 

SupportAssist is officially provided by Dell to provide a more proactive support experience for our customers.  SupportAssist automatically detects known hardware and software failures and automates actions to recover from these failures.   It requires a connection to your My Account with Dell so that it can check the system’s warranty entitlement and automatically create a support request and in some cases, an automatic dispatch to replace failed parts – without having to wait on the phone to talk to support.  The contact info and address are collected so that service can be fulfilled should a customer’s system have a support issue occur. SupportAssist is provided for free and customers will never be billed for any recovery action – because SupportAssist is aware of the system’s warranty status. SupportAssist is an upgrade from the MyDell application and was updated automatically for customers who have the setting to automatically update the application.

Dell SupportAssist for PCs and tablets (FAQ)

http://i.dell.com/sites/doccontent/app-merchandizing/esupport/flatcontent/global/en/Documents/SupportAssist_Client_Customer_FAQs.pdf

SupportAssist for PCs and tablets – Download

http://www.dell.com/support/contents/us/en/19/article/Product-Support/Self-support-Knowledgebase/software-and-downloads/support-center

If you have any other questions at all about the software we have a forum set up specifically to address any concerns:

Dell SupportAssist Forum

http://en.community.dell.com/dell-groups/dell_integrated_support/

I have an XPS 13 (2015) that came with a program called Dell Update, currently version 1.5. Dell Update, whatever it is, appears to provide the same kind of service - automatically scanning the hardware for driver or BIOS updates, etc.

What is the difference between Dell Update and SupportAssist?

Shawn,

I bought a new XPS 8700 about 3 months ago.  Dell SupportAssist, version 1.0.6584.52, is listed in Control Panel > Programs & Features.

Your Dell Drivers & Downloads website (for my service tag) lists a "Dell Update Application" (version 1.4.20000.0), but the website does not list Dell SupportAssist.

What's the difference between the two:  Dell Update Application vs. Dell SupportAssist?

I need to reinstall my operating system and I'm not sure which program I should download and install.

Thanks.

thank you, reassuring.

My issue is similar. I only discovered what I can do because someone sent me a link to this page.

For approximately four to five months now, Dell Support Assist, a black rectangular object, has been invading my computer weekly at first. Now it comes almost each time I boot up the computer.

I don't like it, and know that it's invading my privacy.

I welcome a Dell official informing me how I can get rid of it. Dell should have asked my permission before it allowed this popup to appear on my desktop.

Thanks for addressing this issue. I appreciate it.

Support Assist is a built in program for Dell computers.  It is under the Dell logo.  It's not a virus.  It's a software program for a Dell Computer.  If you have a Dell then odds are you have Support Assist.

The black rectangular virus has taken over part of my computer and it ruined my computer's volume, it wont make any volume no matter what i do.  I tried to delete the virus it said it was deleted but it didnt work and it is still there.

It is beyond irritating that since the upgrade to Windows 10, the daily popups do not allow me to close them manually!  Unacceptable. Please put the X back! I can't stand messy screens with extraneous stuff going on that I can't control. 

I just had the same experience. This support assistant program suddenly appeared on my screen asking me to run it. If Dell can load it into my computer, they should be able to make a presentation advising me that they have done so. It should involve a log into my account to provide the assurance that it is a genuine Dell product. The Internet is becoming a place full of criminal activity, so Security considerations should be undertaken.

willnova

talk  about dell support, in my  case  its non existence,  the last 2 months I have been trying to get my  new dell  all iin one  repaired, I have had to write executives  3 times so far,  yesterday they sent me a mouse and keyboard,   they don't work  brand new in the  box, very  cheap items  very cheap.

other problems have not been addressed at all, although  I have sent them several times

still under warranty  guess I could return  it.  I have been a dell product  buyer for a long time,  this may be the end for me.   

I just had the same thing happen on my Alienware 15 r3 .. I just got it this year and have thought it might have a hardware issue but was unable to track down the cause even after several full factory image restore and update .  Now I got a notice “free replacement part - open- June 28 2018 12:50 AM  but other than this it gives absolutely no detail .  I would have hoped that at the very least it would tell you what part is to be replaced or any diagnostic results at all. If this is to save time by automatically sending replacement parts without having to call in  why is there no confirmation or detail of the issue or the defective part ! This is more stressful than having to call.   I don’t mean to joke but this is what the customer experienced  

Dear customer , 

We’ve. Determined your computer needs a replacement part.  That’s all we are telling you so the rest is up to you to figure out 

Best of luck dell support  

lol

Thank you for sharing. I've been trying to speed up my computer (it's severely slowed down these days), so when I saw the pop-up, I eagerly clicked to continue...and later worried, too, that it might not have been legit. Thanks to you, I now know that it is!