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netsky virus
I am getting a
w32.netsky.p@mm!enc virus that won't go away! When I run the antivirus it tells me that access is denied to the file it is in and can't delete it. I can not receive my email either. I receive the following message:
Task 'mail.signsfirst.net - Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'
Task 'mail.signsfirst.net - Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'
I have checked all my settings and everything is ok, help! What can I do to get my email?
ky331
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November 8th, 2005 16:00
mrscheese
17 Posts
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November 8th, 2005 18:00
ky331
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15.3K Posts
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November 8th, 2005 18:00
http://majorgeeks.com/download3155.html
you must create a separate folder and place it there.... people commonly use C:\HJT. Note: Please do *NOT* use a TEMP (temporary) folder, *NOR* your DESKTOP, as HJT will be generating log files and backup files in the folder from which it is run... you risk accidentally losing these if you use a TEMP folder, and you will generate extreme clutter if you use your DESKTOP.
The file above comes as a compressed .ZIP file... you have to UNzip it (hopefully, you have an UNzip utility built into your Windows Explorer. If for any reason, you're unable to UNzip it, you can download the already-unzipped .EXE file from http://downloads.malwareremoval.com/HijackThis.exe )
After Unzipping, double click on HiJackThis.EXE
Click on Do a System Scan and Save a LogFile
This will automatically open NotePad
Copy the entire file from NotePad: EDIT/SelectAll, EDIT/Copy
Then go to the new forum dedicated for HiJack This logs (**NOT** back here), and PASTE the results there:
http://forums.us.dell.com/supportforums/board?board.id=si_hijack
Be sure to include a detailed description of any problems/errors/warnings you are encountering.
Hopefully, one of the HJT experts will get to it as quickly as possible.
MaddCutty
4 Posts
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November 10th, 2005 17:00
I had the same problem. Turn off the system restore and then reboot the computer and run the virus scan. After it deletes the virus reboot the computer and turn the system restore back on.
John Cutsinger
Santa Barbara Alpha Hedge Fundmrscheese
17 Posts
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November 11th, 2005 13:00
This is the message I get.
Symantec W32.Netsky FixTool has encountered a problem and needs to close. We are sorry for the inconvenience.
EventType : InPageError P1 : c000009c P2 : 00000003
C:\DOCUME~1\PEGGYC~1\LOCALS~1\Temp\WER65de.dir00\FxNetsky.exe.mdmp
C:\DOCUME~1\PEGGYC~1\LOCALS~1\Temp\WER65de.dir00\appcompat.txt
ky331
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November 11th, 2005 13:00
mrscheese
17 Posts
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November 11th, 2005 13:00
MaddCutty,
I have turned off the system restore and tried that before anything else the problem is that the anti-virus won't / can't heal/destroy the virus it tells me I don't have acess to the file. :smileymad: