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Unity 480 Memory DIMM replacement problem
Hello,
We are having a problem replacing a faulty DIMM in SPA.
Steps followed :
- The system is operating normally except this DIMM error.
- We bring the SPA in service mode
- We remove the SPA, replace the faulted DIMM with one with the same part number
- We reinsert the SPA
- We reboot SPA
Result :
- The SPA remains in service mode state.
- Unisphere shows the following error message :
"Incorrect amount or configurationof memory has placed the storage processor in service mode...."
- We replace the DIMM with the faulted one
- We reboot SPA
- The system is operating normally except the DIMM error.
Has anyone ever encountered such a problem ?
We wonder what is the solution.
Thank you.
DELL-Josh Cr
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December 19th, 2023 14:14
Hi,
Thanks for your question.
Did you get the replacement dim from us? It sounds like it isn’t being recognized.
Let us know if you have any additional questions.
alainpraz
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December 20th, 2023 06:36
@DELL-Josh Cr :
Hello,
I don't know from where our supply service got it .
I will ask him to order from Dell if that is not the case.
In fact, I already suspected that.
Thank you Josh.
Alain
tianchou
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December 23rd, 2023 03:45
I think your DIMM is fake. Not any EMC PN. Next time you can use a IPmitool to monitor sp boot logs. From the log file, you can find the reason