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IDrac8: Update failed - Error: RED004: The job cannot be run because of an unknown issue.
Been trying to update the IDrac of a older R730xl but keep running into these. The idrac is on 2.21.21.21 and I am trying to slowly update to latest but I am getting stuck at updating to 2.30.30.30 (The next version available)
I have been trying to update with the following ways:
1. Via Idrac UI - Uploading .exe downloaded from dell (Resulting in error: RED004 )
2. Windows OS installed on host - using same .exe downloaded from dell (Error: The update failed to complete; you must restart your system and try again - Multiple attempts made)
3. uploading the .d7 file via idrac ui - Resulting in error: RED004
The idrac version is so old I cant use https to pull directly from dell site but also dont think its good to update all the way to most recent in one shot.
Dell-Martin S
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April 25th, 2024 13:38
Hi,
The issue you are facing with updating the iDRAC firmware on your Dell PowerEdge R730xl server is likely due to the large version gap between the current 2.21.21.21 and the target 2.30.30.30 version.Based on the information provided:
The recommended approach in this case is to perform a stepwise firmware update, rather than trying to jump directly to the latest version. This is because large version jumps can sometimes cause compatibility issues or other problems.The steps I would suggest are:
The key is to take a gradual, stepwise approach to the firmware updates rather than trying to update directly to the latest version. This can help avoid compatibility problems and increase the chances of a successful update. Based on the search results provided, which describe the issues you are facing with the iDRAC firmware update.
The search results indicate that 2.30.30.30 is the next available version after 2.21.21.21, so this would be the logical next step after successfully updating to 2.25.25.25.
flow-dash
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April 25th, 2024 22:29
Do you have a link to the 2.25.25.25 version my searching only shows 2.30.30.30 as the next update after 2.21.21.21?
DELL-Young E
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April 26th, 2024 04:07
Hello I'm thinking it's because the higher version would absorb the features on the lower version so you won't get to see the lower version.
Respectfully,
flow-dash
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April 27th, 2024 01:11
Okay so the best option would be to update from 2.21.21.21 to 2.30.30.30 as that is the only available version?
If so still getting
Error: RED004: The job cannot be run because of an unknown issue.
i also tried to ssh and do "racadm racreset hard" and still same issue
DELL-Young E
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April 29th, 2024 03:55
Hello I found this older post for you.
https://dell.to/3Qj2EkA
Respectfully,
flow-dash
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May 2nd, 2024 05:49
Ah yes I did find that thread. Followed all the steps include doing racadm racreset hard then attempting again. Seems like that initial poster is might require a mobo replacement
DELL-Erman O
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May 2nd, 2024 07:00
Hi,
I reviewed the issue and yes, if the errors continue after the troubleshooting steps, I would think that there is a hardware problem. It may seem irrelevant here, but I will suggest you to make a power drain.
1. Power the server down.
2. Disconnect server from all power cables, Network cables.
3. Hold down the power button continuously for at least 10 seconds.
4. Insert power cabless and network cables back to the system.
5. Wait about 2 minutes before powering on the server for iDRAC to be refreshed.
6. Power the system on.
flow-dash
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May 4th, 2024 22:48
Thanks!
Do you have a resource I can check that has a list of model numbers for compatible motherboards for a R730xd (LFF) with the 4 internal 3.5 inch expansion kit? I see on the system configurator model 599V5 is listed any other options I can use?
DELL-Joey C
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May 6th, 2024 08:49
Hi,
You probably can seek for DPN# H21J3. It's probably the only 2 listed.